Sick and tired of waiting for help from Customers Service that don't exist at all.
Subject: Non Existent customer service, my words falling on deaf ears.
Dear Sir,
Ever since I got both my Autel
EVO2 Pro drones I have been begging for those changes to slow down those Jerky moves that ruin the video footage.
I have been asking to give us the choice to dial-in from 1 second to 8 seconds delayed, gradual picking up camera movement and the drone.
We are not Drag Racing but Video taping and any Jerky Video Movements cause Dizziness to the viewer.
We have been the Field Lab for Autel, listen to us and help us with what we need !
More and more people are covering up for Autel and its Non Existent Customers Support, they too are back stabbing Autel, not helping.
**--** Its high time the Autel CEO gets our message and does the needful to correct these issues. The CEO needs to fire some of their Top Goonies and give them bonusses to go join DJI and in stead run them out of business !
I have been waiting for help for months and they keep playing games and delay tactics in the hope your warranty runs out !
**--** Thanks to your customers support playing games now, I feel you should extend my warranty for another 6 to 8 months, charge your Goonies in customers support for that !
I have two
EVO2 Pro and still waiting for a simple patch to re-vert back to previous Firmware.
*-* Firmware updates usually result in customized settings being rolled back to default in many technological platforms.
*--* The Autel
EVO2 Pro is indeed a Flagship drone with minor glitches like,
A. Video feed freezing up forcing the mission to be aborted, to re-boot !
The stated range of 9km is not even relatively close.
In a flat open area I managed to only get a fraction of all these.
The signal strength is also quite poor, at 1,000-1600 feet away I was frequently losing signal.
The drone disconnected, flew itself into a Tree while attempting to return to home the " Yellow Cancel " box is far too small to press in time when you are panicking ! !
B. In cold weather the drone at times stops taking 12 picture Panoramas, video freezes and forced to abandon mission.
C. Right after the drone completes taking Panoramic pictures it should ask, do you want to continue to the next Panoramic or Stitch the images. If I don’t respond within 6 to 8 seconds it should be ready to take another set of Panoramic pictures
D. Connectivity issues, GPS far too slow to lock - on ! The GPS fails to lock on for another 1 to 2 minutes and I find myself waving the remote with my hands raised up and walking around looking like a fool.
**--** To prove to you all A “ Super Smart Remote ” with 7 inch LCD, built-in Hood and shoulder strap and editing capabilities cost $300, the remote battery lasts
5 times longer unlike your Autel remote that needs constant charging..
Why such a great rip off from DJI and now Autel $1200 to $1600 just by saying “ Smart controller ” no different than stamping “ Organic ” and jacking up the price by 6 to 8 times with food prices. That’s pretty much the same price as the drone itself !
**--** Why encourage a company to fool us, who don't even stand behind their product and customers service Non Existent.
E. They conned us first by saying 40 minutes flying time when it was really 31 to 32 minutes.
F. After getting the drone in the right location and ready to take a 12 picture Panorama suddenly the image on the LCD freezes and turns BW forcing me to abort the mission to simply Re-Boot before continuing !
Autel's stitching program has major flows and does damage to our Panorama's.
A lot of time in cold weather I click on the 12 picture Panorama mode to " Go " Nothing happens at times. Half the times the Panorama pictures are not captured.
G. I was forced to give up video capture due to Jerky Movements, a good way to get viewer feel drunk and feel dizzy.
What's the point if you can't control the drone the way you want it?
* * It surely has a good build, the remote could have been far better designed and the color's are great.
* * The lack of precise slow and gradual pick-up of speed and panning control is what
kills this " Flagship Drone " ! !
H. I have been asking to give us a video feed with a small “ Plane ” to show us in real time where the drone is pointing as oppose to our remote LCD all the time so as to avoid mistakes and accidents.
* *Techniques to use command inputs to determine the aircraft's' orientation from a distance.
Autel customers service want to harass me by sending in two complete Autel
EVO2 Pro. Refuse to offer a pre-paid return label even when I am in warranty and gone through months of harassments and lack of support.
**--** Then they want to send me a verification code to check on my Email, when I replied they were silent for days again.
Don't let these Goonies them get away.
Please forward this message to your Autel CEO to act upon !
**--** I'm just trying my level best to save Autel from going out of business ! !
**---** Don't hurt me for cut my hand that is trying to help you
Thank you.
Best regards,
Ajay Madan
** March 7th message and still waiting for a Patch to revert back to previous Firmware and two EVO-2 Pro turned useless, now !
**__** March 18th 2022
Sent the above message to all the previous Emails but added the Chinese Customer support Email too.
China HQ Support Team<support@autel.com>
**--** Just got another message from Chinese Customers support within 30 to 40 minutes:
Greetings from Support Team,
Hello Vdomemorie,
We would like to acknowledge that we have received your request and a ticket has been created.
A support Agent will be reviewing your request and will respond to you soon.(usually within 24 hours on a business day).
Thank you for your patience.
Sincerely,
Customer Support Team
Your Ticket #1511080
Please note this Email is Fake
techsupport@autelrobotics.com. to fool us off.
