I agree, from the limited survey of people frustrated enough to vent on these forums it seems as though AutelPilots.com is/was not prepared for the event of people returning the product and their crappy evasive support as affecting the perception of official Autel support.. so they should insist that Autel pilots remove all the official web-page content and be more upfront that they are an authorized dealer.
I got this the first time I called actually. I called right back and it worked the second time so not sure if they have an issue with the phone system they use.
I have called 15 times today with the same result. Work my way up to “Q1” just the get the same message. Decided to go to auteldrones.com for the live chat they say they have on the website, I couldn’t find that either
I also wanted to go fully to Autel but their customer service is far worse compared to Dji
Looks like Apple devices received the update first. My android didn't receive have the Sky app update available until the morning of march 30th (north america). Yopu may have to go into the app store and look as the updates available but if you have automatic updates turned on it may have installed already and you will have to check the app version itself.
After a few years supporting a mature Evo/Evo2 product line that had minor marketshare, they seem to have been a little unprepared for the volume of purchase support from the more consumer level nano and lite.. or it shows how fed-up people were with the DJI monopoly... definitely some growing pains.
If you check the sky app at the Play Store (Android) you may see an update is available there. I didn't get any notice that an update was available, nor did my drone see a firmware was available. I went to Play Store and found the app update. After I installed that, the app now identifies the firmware update, but it fails the download - I've tried it numerous times today.
There is NO SUPPORT being offered. If your Q1 and can't get through no one is working the phone system. This thing is starting to scream legal action.I have called 15 times today with the same result. Work my way up to “Q1” just the get the same message. Decided to go to auteldrones.com for the live chat they say they have on the website, I couldn’t find that either
I have many hours on this firmware and have not experienced any disconnects.
I don't have the problem before new firmware , and the problem come out after new firmware immediately . I paired the controller many times and change the cable , it do nothing with this .
Mine will not go pass 1570 feet. It just RTH. After the update the control won’t charge. I been having the disconnect problem since I bought the drone 2 weeks ago. I tried contacting Autel today and no one answer the phone. I finally talk to someone using the chat option he told me he was getting someone to help me and I waited 35 minutes and no one showed up
Hi, after many times test , I am sure of that your new controller firmware having a big dangerous problem , Please let software engineer dept review this immediately!!!
