I have found the quickest way to get support is to call them and hold for as long as it takes. I needed to get a drone repaired a couple of months ago and after my emails weren't answered, I called and the voicemail told me I was in the queue and was number 18. I put the phone on speaker phone and held for two full hours and finally got down to one caller ahead of me. When it was my turn, I went to voicemail and I couldn't believe it. I left a message and waited 2 days for return call and when I didn't get one, I called back and held another hour and this time when I got close to being number one in the queue, I was disconnected. I tried again the next day and this time after holding about an hour, I actually had a person answer and they were able to help me. So, it only took me about 4 days and 4 hours on the phone, but at least I got help in 4 days as opposed to waiting weeks. But I do hope they fix that problem because it's very frustrating. It wasn't like that in the beginning.