Ken, thanks for replying, and the the clarification of the functionality.
Ken @Blade Strike is a good guy. Former DJI employee, who has been a great asset to everyone with DJI issues over the years. Let's give him a chance to reply, as his primary focus is Enterprise, rather than the prosumer line. Right now, he is the only one at Autel that I currently have any faith in, after Randall's unfortunate departure. I certainly don't want to discourage Ken from helping, as he is a diamond in the rough!
autelpilots.com
Consider that there's more to "someone" from the company's involvement in this forum than just providing the right answer in the right way. Working support for many years, I can tell you, it's a lot more political than you'd think and one of the most discouraging things is to want to help, but be unable for reasons you can't share. Its not always cut and dry. So why not ease up off this pattern of negative bashing of Autel for a bit, especially anyone who's willing to directly interact with the public and try to help. I get you're upset, and disappointed, or have some other issue you want to flog publicly. But I don't share that issue with you, and I've been in @Blade Strike 's shoes. I seriously doubt he gets paid more to come try and help us here. He checked and replied to questions while he was OOF on vacation, seriously.
I do apologize and yes this is a known issue since the last few versions. I checked the bug reports again, and still labeled as unresolved.
What's the case number? What region are you in?I wrote to the Autel technical support chat on the official website six days ago that one motor stopped working for me after the firmware update (ESC4). They told me that they had handed over my case to engineers and they would respond soon. But six days have passed and they are silent. I remind the technical support chat every day, and they constantly promise that the engineers will answer me soon. To be honest, I am in great shock from such disgusting Autel technical support.
I used to have a Fimi X8 SE drone, and the Fimi manufacturer wasn't even particularly interested in where their product was purchased, they immediately offered to send them a non-working drone, and either repaired it or sent a new drone carcass (they only asked for a drone without a remote control) + an additional battery was given as a gift to compensate for the paid delivery of the drone to them and the inconvenience provided to the user.
Autel does everything so that buyers turn away from them. To be honest, after this, I will not recommend their products to anyone for purchase and I will no longer contact them. Of course, I will not give up and will insist on repairing the drone, but this company has already got into my black list because of its disregard for customers...
When installing the firmware one ESC-4 v 0.0.0.0
Remember I wrote that after my drone was updated by air to firmware 2.1.57, one motor stopped working? https://autelpilots.com/threads/autel-evo-ii-firmware-update-constantly-updated-new-v1-beta-fw-2-7-30-1-july-2021-new-v2-beta-fw-2-1-61.5794/post-79498 So after installing firmware 2.1.61...
Yeah, that would explain a lot. We are currently working on the lack of support people are getting from EU support over the last few months. I have and will continue to report these lack of responses form our EU teams to HQ. Unfortunately that's all I can do regarding other region support. Unless of course you want to send the craft to the US but fair warning shipping and customs is a nightmare.
You're confusing something. Here on the forum I have one topic with a problem when the firmware from a drone with a smart controller was installed on a drone with a conventional remote control and the remote turned into a brick. But this is not my problem, I was asked to write about it by a person from the evo2 ru group in a telegram. The second topic is about the broken esc4 engine. I didn't write about focusing...
It wasn’t directly pointed to you as my post stated. It’s multiple different issues into one thread. Two being about focus, a hardware focus issue and the other being a software bug..
Yes from an sd card. I tried to install updates 2.1.31, 2.1.57, 2.1.61. The esc4 error doesn't help anyway.
Yeah, definitely seems to be a hardware issue. I’ve loaded the beta on 4 craft without issue. I’m sorry, I wish I had something better to tell ya!
