Hello [REDACTED],
That is unfortunate to hear. Further details weren't relayed on this. This is something that needs to be cleared up by Autel as the product information is provided by them.
Please let me know if you require any further assistance.
Thank you for choosing B&H.
Richie B
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Sales Department
B&H Photo Video Digital Cameras, Photography, Camcorders
--------------- Original Message ---------------
From: [REDACTED]
Sent: 5/11/2020 12:52 PM
Subject: Autel
EVO II PRO 6K drone
Customer's Name: [REDACTED]
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Your site says that this drone has 10bit LOG capability (and so has Autel), but the people that have the drone aren't able to get 10 bit files out of it and the metadata on the files plainly state that it is 8bit.
Whats the deal?