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My experience with Autel support (After a crash)

wonkyfist

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Joined
Jun 10, 2019
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First thing first, i may have some misspelling issues and what not due to me being on my phone and screen is cracked so its a pain to type and fix things. Yes is very cracked need to fix it too.

So basically the crash is my fault. I was landing the drone with all sensors off. The sun got in my eyes and i couldnt see the drone no kore but yet i had it still landing. So the drone hit a palm tree and fell to its doom.

Crash caused the camera to detach from the drone.

2 Days later, i contacted support. Took about 24-48 hours for support to contact me back. After discussion they sent me a shipping label and i sent my drone in.

About 5-7 days later i got another support email stating the issue and the cost of repair which was around 310$. Paid it and the drone was then sent to me about 1-2 weeks later back to me.

over all my experience with them during this tough times was great, they answer promptly as fast as they could. The drone was fixed with in adequate time of the invoice being paid. Now the drone is back up in the air and taking decent florida shots :)

The pics i attached were the drone first 2 shots after being repaired :)

664B5360-D13E-4B95-85A8-F2D3C8947B99.jpeg 97D63DA8-6787-4344-AB03-6655E692BD34.jpeg
 
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