Greetings,
This is my first post on this forum. I'm a brand new Autel drone owner, coming from a long history with DJI drones. I'm having a very frustrating first experience. I received the Evo Lite + yesterday and today I have been trying to set it up. As expected, I got a notice for a firmware update when I first connected the Sky App. The current version on the drone appears to be v1.0.7). Each time I try to do the firmware update, I get a failure message. I was able to get through to tech support this morning and the woman I spoke to said it might be because of the app and that I should delete it and re-install it. I tried that twice with two different devices (iPhone and iPad). I still can't get the update to work. The screen says it's downloading, but the progress bar does not get past 0%. Then, after about a minute or two, I get a failure message.
To make matters worse, since this morning I have not been able to get through to the support line. I get to #1 in the queue, but then I get a message saying no one is available to talk to me, and the line goes dead. I've also tried giving a return number, but when I get a call back, it's the same message: No one is available to talk to you.
Finally, the website says there is a manual method to get the update - by downloading the file from the website onto the SD card. The problem is, there's NO file on the website to download!
This is extremely frustrating and is wasting an enormous amount of my time. I didn't expect this, and as a brand new Autel user, I'm quickly getting discouraged. I never had these kinds of problems with DJI.
Sorry to make my first post so negative, but I could use a bit of help? Is there something else I should be doing? Is there another way to access the firmware file for a manual download? Thanks!!
Mike
This is my first post on this forum. I'm a brand new Autel drone owner, coming from a long history with DJI drones. I'm having a very frustrating first experience. I received the Evo Lite + yesterday and today I have been trying to set it up. As expected, I got a notice for a firmware update when I first connected the Sky App. The current version on the drone appears to be v1.0.7). Each time I try to do the firmware update, I get a failure message. I was able to get through to tech support this morning and the woman I spoke to said it might be because of the app and that I should delete it and re-install it. I tried that twice with two different devices (iPhone and iPad). I still can't get the update to work. The screen says it's downloading, but the progress bar does not get past 0%. Then, after about a minute or two, I get a failure message.
To make matters worse, since this morning I have not been able to get through to the support line. I get to #1 in the queue, but then I get a message saying no one is available to talk to me, and the line goes dead. I've also tried giving a return number, but when I get a call back, it's the same message: No one is available to talk to you.
Finally, the website says there is a manual method to get the update - by downloading the file from the website onto the SD card. The problem is, there's NO file on the website to download!
This is extremely frustrating and is wasting an enormous amount of my time. I didn't expect this, and as a brand new Autel user, I'm quickly getting discouraged. I never had these kinds of problems with DJI.
Sorry to make my first post so negative, but I could use a bit of help? Is there something else I should be doing? Is there another way to access the firmware file for a manual download? Thanks!!
Mike
