Hi everyone.
Indeed, the Autel technical service does not exist.
I have had a problem with my Evo 2 6K. The problem is that it does not focus well. More than 50% of the videos are out of focus. Sometimes when the camera is facing downwards it records as interference and changes the color. Clearly it appears that the Evo's camera is not working properly.
On July 4th I sent an email to Autel's technical service. On the 7th they answered me assigning an ID to my case # 1276875
A few days later I wrote to ask about my case. Unanswered. I continued writing to them to know about my case. Zero response, total silence.
I do not know if any of you have had this problem with the technical service but I am afraid of having an EVO or any Autyel product if the technical service does not exist except to give you an ID.
By the way the ID of my case is: # 1276875
I have put this to the knowledge of Amazon and they have already told me that they will deliver a new one.
Now I don't know whether to accept this change or return it and go back to DJI .
It is a shame because the EVO 2 6K could be an excellent product, but someone is risking having a technological product of this price with a non-existent technical service?
You will tell me
Indeed, the Autel technical service does not exist.
I have had a problem with my Evo 2 6K. The problem is that it does not focus well. More than 50% of the videos are out of focus. Sometimes when the camera is facing downwards it records as interference and changes the color. Clearly it appears that the Evo's camera is not working properly.
On July 4th I sent an email to Autel's technical service. On the 7th they answered me assigning an ID to my case # 1276875
A few days later I wrote to ask about my case. Unanswered. I continued writing to them to know about my case. Zero response, total silence.
I do not know if any of you have had this problem with the technical service but I am afraid of having an EVO or any Autyel product if the technical service does not exist except to give you an ID.
By the way the ID of my case is: # 1276875
I have put this to the knowledge of Amazon and they have already told me that they will deliver a new one.
Now I don't know whether to accept this change or return it and go back to DJI .
It is a shame because the EVO 2 6K could be an excellent product, but someone is risking having a technological product of this price with a non-existent technical service?
You will tell me