Hi guys, I'm here to tell you about my experience or maybe I should say nightmare that I'm living with AUTEL support.
Day 23 June I received my long awaited AUTEL EVO II PRO 6K, purchased on BANGGOOD because it was the only place that allowed me not to wait too long.
After charging the batteries, I performed the firmware update, as per application notice.
For prudence I performed the update via SD on drone and started first drone and then radio control.
All done without any problem.
on the 24th I'm going to fly and just to know the behavior of both the drone and the wonderful camera, I start taking which photo and make some videos in AUTO SETTING mode.
The result has been disastrous.
The photos and videos blurred, especially on the right and lower right of the photo and on the video, but in general the overall quality is poor in all areas.
To be sure that my EVO II PRO was in trouble, I decided to take a flight in tandem with another EVO II PRO with the exact same settings of both the photos and the video and pointing the same subject. This test has allowed me to understand unequivocally that my room has a serious defect.
So on June 25 I contact the support via chat which, although, online, does not respond. Ok on the same day I send an email to [email protected] attaching immediately both the proof of purchase and the serial numbers of my drone and a couple of photos from which you can clearly see the defect.
I'm not getting any response. I try again from the support, this time offline, and ask to be contacted by entering my email, but nothing at all.
I create an entire shared folder, with some photos and videos and with the comparison with the other EVO II PRO to get a clear idea of the issue (just if it should be needed, given that the support surely knows its own product and knows how this must work ).
I redo new email and insert, also shared link. Nothing. I'm not getting an answer. I'm looking for CHAT to Dave, Taylor or Alejandro ... absolute silence.
to date, 29 June 2020 I have not yet received an answer.
I really don't understand why this silence.
I am really sad and disappointed by this behavior and above all by not knowing how to fix the problem of my camera.
P.S. Other friends of mine need to get in touch with support (for other info) and emailed them: and the soon received reply, even sunday 28 !!!!
What have I to do?
As far as regarding the attached pictures, the first is from my EVO II PRO, while the other is from the Maurizio EVO II PRO (that's as it had to be)
29 June 2020: Update: Finally Autel Robotics replied to my help request. it's already something. I hope that they fix this issue
Day 23 June I received my long awaited AUTEL EVO II PRO 6K, purchased on BANGGOOD because it was the only place that allowed me not to wait too long.
After charging the batteries, I performed the firmware update, as per application notice.
For prudence I performed the update via SD on drone and started first drone and then radio control.
All done without any problem.
on the 24th I'm going to fly and just to know the behavior of both the drone and the wonderful camera, I start taking which photo and make some videos in AUTO SETTING mode.
The result has been disastrous.
The photos and videos blurred, especially on the right and lower right of the photo and on the video, but in general the overall quality is poor in all areas.
To be sure that my EVO II PRO was in trouble, I decided to take a flight in tandem with another EVO II PRO with the exact same settings of both the photos and the video and pointing the same subject. This test has allowed me to understand unequivocally that my room has a serious defect.
So on June 25 I contact the support via chat which, although, online, does not respond. Ok on the same day I send an email to [email protected] attaching immediately both the proof of purchase and the serial numbers of my drone and a couple of photos from which you can clearly see the defect.
I'm not getting any response. I try again from the support, this time offline, and ask to be contacted by entering my email, but nothing at all.
I create an entire shared folder, with some photos and videos and with the comparison with the other EVO II PRO to get a clear idea of the issue (just if it should be needed, given that the support surely knows its own product and knows how this must work ).
I redo new email and insert, also shared link. Nothing. I'm not getting an answer. I'm looking for CHAT to Dave, Taylor or Alejandro ... absolute silence.
to date, 29 June 2020 I have not yet received an answer.
I really don't understand why this silence.
I am really sad and disappointed by this behavior and above all by not knowing how to fix the problem of my camera.
P.S. Other friends of mine need to get in touch with support (for other info) and emailed them: and the soon received reply, even sunday 28 !!!!
What have I to do?
As far as regarding the attached pictures, the first is from my EVO II PRO, while the other is from the Maurizio EVO II PRO (that's as it had to be)
29 June 2020: Update: Finally Autel Robotics replied to my help request. it's already something. I hope that they fix this issue
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