Evo app won't let me turn on camera

CajunArson · Aug 27, 2021

I have a first-gen Autel Evo with the latest firmware & Android app. Recently, the app has refused to let me do any control of the camera settings or to even turn the camera on and off. The settings are all grayed out.

Note: The camera works, streaming of the video signal back to the remote control and the camera app works fine too. If I just use the remote control by itself, I can record video or take pictures fine, but I lose the extra settings that are only available in the app. The problem is that the app won't let me actually control the camera.

I've tried deleting & reinstalling the app with no success.

Has anybody else encountered this bug?

Tman1265 · Aug 28, 2021

CajunArson said:
I have a first-gen Autel Evo with the latest firmware & Android app. Recently, the app has refused to let me do any control of the camera settings or to even turn the camera on and off. The settings are all grayed out.

Note: The camera works, streaming of the video signal back to the remote control and the camera app works fine too. If I just use the remote control by itself, I can record video or take pictures fine, but I lose the extra settings that are only available in the app. The problem is that the app won't let me actually control the camera.

I've tried deleting & reinstalling the app with no success.

Has anybody else encountered this bug?

They have said there is a bug in the Android version for EVO 1 users and they are working on it. In the meantime, roll back to a previous version All Explorer App Versions, Firmwares, & Manuals 1.1.3.9 is the last "combo" version that all functions work as intended with the EVO 1. That's what I did and everything is fine. Don't think I'll even upgrade at all when the "fixed" Android update comes out

CajunArson · Aug 28, 2021

Thanks! I sideloaded the old version in the field today and was back in business. I've turned off auto-updates until it gets fixed.

Given that support for the old Evo is going away, I'll keep flying mine as long as I can.

Skadee · Sep 5, 2021

Cajunfire, thank you for posting, Mr T, thank you for the "fix".

Weird problem to have with Autel, but I found that in a pinch, if I unplugged the phone and use the RC display, I could modify camera settings. Still unnerving to not see or control the camera from the app.

Guess that with the EVO I, I shouldn't wait up for an update to the app. Who knew that a $1000+ product wouldn't see support 3 years after release. Makes me wonder if upgrading to the II is worth it, if it will meet the same fate when the next model is released.

Autelguy · Sep 26, 2021

I haven't flown for a while and am having the same problem. I'm trying to get hold of the 1.1.3.9 version of the app. Does anyone have it? Is this all we need to do, just revert back to an earlier version of the app?

Skadee · Oct 2, 2021

Can’t speak for the safety of the site, but assuming you’re android -

Autel Explorer update version history for Android - APK Download

Download Autel Explorer old versions Android APK or update to Autel Explorer latest version. Review Autel Explorer release date, changelog and more.

apkpure.com

(find the “more“ button where it shows previous versions)

ted1970 · Nov 9, 2021

CajunArson said:
I have a first-gen Autel Evo with the latest firmware & Android app. Recently, the app has refused to let me do any control of the camera settings or to even turn the camera on and off. The settings are all grayed out.

Note: The camera works, streaming of the video signal back to the remote control and the camera app works fine too. If I just use the remote control by itself, I can record video or take pictures fine, but I lose the extra settings that are only available in the app. The problem is that the app won't let me actually control the camera.

I've tried deleting & reinstalling the app with no success.

Has anybody else encountered this bug?

Yes! This morning! What the heck!? Getting a freaking iphone. Never have issues when attached to my iPad or ancient iphone 5s that is no longer connected to cell service. Totally messed up this morning's flying!

jcamevo · Nov 9, 2021

Yep, there are plenty of bugs on latest version of Autel Explorer (for android) with Autel Evo 1, as it is intended for Autel Evo 2.
Did a downgrade on Autel Explorer (anything before 07/2021 should work) and it all came back as good as before.
Here you go: