Evo 2 V3 won't connect to controller any more(sort of!)

[ahscotty]

Today i attempted to fly the Evo2 V3 ,the controller 6.4"(with full battery )started up normally, the aircraft (with full battery) started up normally, but the controller was saying it was disconnected from the aircraft, no video feed and no data was showing on controller. The strange thing is, I was able to arm the drone and take off and hover and land ,but still with the controller saying it was disconnected from aircraft with no data/video feed, so there is some sort of connection. The aircraft operated normally, as in it responded to all stick inputs as it should, but obviously I can't record or any other functions.
I have tried reinstalling latest firmware,no results there, I also just tried re-pairing the remote with aircraft and it tries but quickly says something like "send timed out", so no fix there either.
The controller, app , and aircraft are all running the latest firmware updates and have been since they were available,and has never had any problems running on those updates. The last time I flew the drone a few weeks ago everything operated normally, it has been packed away in its case since then.
The aircraft has never been crashed or even bumped into anything, it has always pretty much flown flawlessly. The aircraft/controller package is only 5 months old and has approx 42 flights logged.
Do anybody have any suggestions on how to fix this problem ,or has this issue happened to anyone else and what might the solution be?
Thanks guys!

 

[CaptainBry]

Unfortunately in my experience the Autel policy regarding the SE Controller for the EVO ll v 3 is SELL IT AND FORGET IT. I’ve had difficulties with mine since purchasing it in December of 2022. I will say that since purchasing a second battery ( so one is always charging ) I’ve been successfully completing most missions… but it’s not dependable and I NEVER see follow up to my emails and phone calls to Autel. Autel Pilot sometimes seem empathetic, but not willing or maybe able to help.

 

[Raymond Li]

Please try to format the SD memory card in your SE remote control until synchronization is completed.

 

[CaptainBry]

I gave it a shot. Hopefully it will perform as advertised now.
Thank you.

 

[tbran6]

I gave it a shot. Hopefully it will perform as advertised now.
Thank you.

Did your issue get resolved?

 

[CaptainBry]

That issue has been resolved.

 

[ahscotty]

Did your issue get resolved?

Luckily mine was still under warranty, I had to send it back to the retailer I bought it from (Perth Drone Shop) they got it to work but then the camera wouldn't focus??? They contacted Autel who wanted it sent back to Autel (Indonesia, I think) for assessment,they said this could take several months. A big shout out to Perth Drone Shop (excellent swift customer service and highly recommended to deal with) who deemed this an unreasonable time frame and chose to send me a brand new replacement drone and controller and that they would deal with Autel. So far the new one has been great.

 

[Peter Goldwing]

That issue has been resolved.

Could you tell us how ?

 

[Ejefocal23]

Same problem for me, Evo II Pro V3 RTK, Smartcontroller V3, after update aircraft, smartcontroller and App to latest version, I was never able to reconnect the controller to the aircraft. Tryied to downgrade to any previous version (as per their instruction). Did'nt work. Finally i sent the aircraft and SC to Autel and (i culdn't believe it!!) they returned it to me whit the same issue!!! Turned on the system and get pairing once... never again!. Now i have a beautiful orange $2.900 Paperweight. They argued that it was a simple firmware problem. It's really frustrating this Autel "technical" support.....Don't throw your money into this piece of

 

[rcee]

Unfortunately in my experience the Autel policy regarding the SE Controller for the EVO ll v 3 is SELL IT AND FORGET IT. I’ve had difficulties with mine since purchasing it in December of 2022. I will say that since purchasing a second battery ( so one is always charging ) I’ve been successfully completing most missions… but it’s not dependable and I NEVER see follow up to my emails and phone calls to Autel. Autel Pilot sometimes seem empathetic, but not willing or maybe able to help.

These issues already solved in fw updates long ago. Your experience is no longer a valuable reference

 

[rcee]

Do anybody have any suggestions on how to fix this problem ,or has this issue happened to anyone else and what might the solution be?
Thanks guys!