I agree. My first evo 2 pro crashed on its own. It just spiralled out of the sky. This was within the 1st month and under warranty. Autel wanted all sorts of info and the log, pics, etc. The crash destroyed the drone, and I was picking up all kinds of pieces from the road, including pieces that were probably not from the drone. They assumed these extra pieces were attached to the drone and refused a replacement. They look for any excuse not to replace or refund drones. I had a similar issue with a second evo 2. They pulled the same B.S. story. I like Autels's drones more than DJI so, I purchased a third. This time, from a local retailer with a 45 day guarantee. This one did not fail. I have had it for a year now. Then I got another just a few weeks ago. It crashed on it's own. But because I bought it from a retailer, they replaced it, no questions asked. The replacement, flies much better than the first one I bought from the retailer. I can certainly tell a difference.. I'm sure there was something wrong with the first one. It lifted off and decided to do a fly away. It crashed. The second one, is working flawlessly. So, this is what I learned. Always by locally from a reputable retailer. Make sure there is a 30 to 45 day guarantee. Fly the drone for these first 30-45 days as much as possible, to make sure there are no defects. Because, once your 30-45 days are up, you will have a most difficult time trying to get any help from Autel.Yeah, their policy cost me about $130 last time (including shipping) to repair a $6 part, and this exact same issue will likely cost me another $130. This, entirely on it's own, has taken me from someone who was very happy with their Autel Evo II and converted me into someone who will tell everyone I come across to steer clear. With so many others reporting similar experiences, it's clear that the company doesn't actually care about the end users, and is just protecting this as a money-grab income stream.