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Replacement of core board

Liv

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Jan 24, 2025
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I want to replace the core board of my nano plus, because its damaged after an update.
Can someone tell me, how to open the aircraft after loosening the screws?
Special points to lever with a screw drive?


Where can i buy such a core board?
 
Had the same issue after the last update in December. Update failed and drone was bricked, would not connect to RC and could not back out of update to previous version. After 2 weeks of back and forth with email tech support they had me send it back. I contacted them 1 day before my so-called Autel Care coverage expired. They sent me a bill for the new board and labor of $550 trying to get out of their coverage cost. I am still arguing with them to get the drone back.
Will NEVER buy from Autel again. Worst custumer service that I have ever experienced.
THEIR update caused the board failure and they are still trying to get out of their coverage.
Good luck.
 
Had the same issue after the last update in December. Update failed and drone was bricked, would not connect to RC and could not back out of update to previous version. After 2 weeks of back and forth with email tech support they had me send it back. I contacted them 1 day before my so-called Autel Care coverage expired. They sent me a bill for the new board and labor of $550 trying to get out of their coverage cost. I am still arguing with them to get the drone back.
Will NEVER buy from Autel again. Worst custumer service that I have ever experienced.
THEIR update caused the board failure and they are still trying to get out of their coverage.
Good luck.
 
Try posting to their Facebook page, you need to talk to a different person(s) than you have communicated with. GOOD LUCK!
 
All these seem like more reasons to not upgrade firmware. I have a Lite+ which I'm holding at the 1.9.9 (last version before 2.0.19) because I keep seeing issues across both the Nano and Lite forums. I've intentionally kept my iPad Mini Sky App at 1.6.8 specifically because of that so I don't get hassled with the upgrade prompts.
 

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