I just received my Nano+ Premium Kit from the Official Autel Robotics Store on Ali Express.
I unpacked it and noticed and charged the batteries but I noticed the gimbal was always looking down 30 degrees, the app kept saying "Gimbal Self-Checking" forever and it would twitch every 30 seconds or so. I did the latest firmware updates and the gimbal still does not react at all to the RC or to the gimbal calibration procedure. Disappointing after spending $1300.
I was looking forward to taking it out this long weekend but now it seems to be broken out of the box. Anyone else have any ideas other than beg for warranty coverage?
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UPDATE AND RESOLUTION:
Autel support elected to replace the unit under warranty. New Nano+ airframe arrived earlier this week and everything works as intended. Thank you Autel support for providing assistance even though there is quite a large service volume.
I still think the issue was caused by an incorrect gimbal cover installation which would explain why it was shipped out after factory testing. Anyway, issue resolved and looking forward to future firmware enhancements. I know we should never buy something based on a future FW promise... but it is what it is.
I unpacked it and noticed and charged the batteries but I noticed the gimbal was always looking down 30 degrees, the app kept saying "Gimbal Self-Checking" forever and it would twitch every 30 seconds or so. I did the latest firmware updates and the gimbal still does not react at all to the RC or to the gimbal calibration procedure. Disappointing after spending $1300.
I was looking forward to taking it out this long weekend but now it seems to be broken out of the box. Anyone else have any ideas other than beg for warranty coverage?
-----------------------------------------------------------------------------------------------
UPDATE AND RESOLUTION:
Autel support elected to replace the unit under warranty. New Nano+ airframe arrived earlier this week and everything works as intended. Thank you Autel support for providing assistance even though there is quite a large service volume.
I still think the issue was caused by an incorrect gimbal cover installation which would explain why it was shipped out after factory testing. Anyway, issue resolved and looking forward to future firmware enhancements. I know we should never buy something based on a future FW promise... but it is what it is.
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