I was first drawn by suggestions that you where closing but further reading from forums gave your statement saying this was unfounded and that you have only reduced staff numbers in order to concentrate in developing your next generation clone technology.
On first interest in Drones, one can not be drawn away from the high technological advancements in DJI’s Drones and how good they fly. They cater for both professional and amateur alike backed up with YouTube videos watched in awe. However, reading DJI’s reviews on their Customer Services, they fall a long way short of professional with delays and missing items when ordering and people are not updated and acknowledged when orders are put in.
Then I stumbled across Autel Robotics X-Star and X-Star Premier drones. My son and I were blown away and fully intend on purchasing an X-Star premier each. Reviews earlier said you reply quickly to requests and orders and out the two DJI fell a long way short of Autel Robotics, so just as important the drones being more than capable, the Customer Service is equally as important.
Drone-for-less have a UK .co.uk e-mail address and English 020 telephone number that leap-frogs calls to the USA without the long distance call charges. However, the last reviews mainly state that you send orders of drones out with long delays and no acknowledgement or confirmation or purchase. Also that customers sometimes receive orders with parts missing. Days go by where no contact can be made with yourselves. Told that warranties are valid in the UK when found not to be after purchase. Told that English Adapters are given with the set for recharging of the batteries, when none are given so left to our own purchase US to English plug adapters. So one of the most important factors when purchasing a Drone other than the capabilities of the drones themselves, are also good Customer Service. Acknowledgement of query or purchase payment received and assistance when items are missing from the pack. If Customer Service is let down like the bad reviews DJI get, then if Autel Robotics follow suite then I will look elsewhere for both my son’s and my purchase.
If someone can reassure me that my worries are unfounded, then I might reconsider. With such a good drone technology to match DJI’s, is there a UK based store link that one can make purchase of X-star Premium Drones and accessories and where us English can feel confident in purchasing Autel Robotic's equipment and know that we can get easy access to Customer Service queries and updates?
On first interest in Drones, one can not be drawn away from the high technological advancements in DJI’s Drones and how good they fly. They cater for both professional and amateur alike backed up with YouTube videos watched in awe. However, reading DJI’s reviews on their Customer Services, they fall a long way short of professional with delays and missing items when ordering and people are not updated and acknowledged when orders are put in.
Then I stumbled across Autel Robotics X-Star and X-Star Premier drones. My son and I were blown away and fully intend on purchasing an X-Star premier each. Reviews earlier said you reply quickly to requests and orders and out the two DJI fell a long way short of Autel Robotics, so just as important the drones being more than capable, the Customer Service is equally as important.
Drone-for-less have a UK .co.uk e-mail address and English 020 telephone number that leap-frogs calls to the USA without the long distance call charges. However, the last reviews mainly state that you send orders of drones out with long delays and no acknowledgement or confirmation or purchase. Also that customers sometimes receive orders with parts missing. Days go by where no contact can be made with yourselves. Told that warranties are valid in the UK when found not to be after purchase. Told that English Adapters are given with the set for recharging of the batteries, when none are given so left to our own purchase US to English plug adapters. So one of the most important factors when purchasing a Drone other than the capabilities of the drones themselves, are also good Customer Service. Acknowledgement of query or purchase payment received and assistance when items are missing from the pack. If Customer Service is let down like the bad reviews DJI get, then if Autel Robotics follow suite then I will look elsewhere for both my son’s and my purchase.
If someone can reassure me that my worries are unfounded, then I might reconsider. With such a good drone technology to match DJI’s, is there a UK based store link that one can make purchase of X-star Premium Drones and accessories and where us English can feel confident in purchasing Autel Robotic's equipment and know that we can get easy access to Customer Service queries and updates?
