Caution

[ssb73q]

Hi, IMO Autel drones are an endangered species. Customer support is now nonexistent. IMO protect your drone buying investment by staying away from buying another Autel drone. I have two EVO ll drones, Live Deck, and the Smart Controller, but the writing is on the wall, Autel is dead meat. RIP

Regards,
Richard

 

[kenautelevo2pro]

did you say they are overwhelmed and can't get to everyone or they are simply not getting back to anyone? there's a difference.

you do realize there are hundreds if not thousands of people who claim they DID get support, returned phone calls, answers to their emails.

they can't get to everyone in a timely manner, i get that. it also appears that if you don't really have a problem, they probably won't get back to you at all. not cool. but i understand putting those emails at the very bottom of the list especially some of the emails that i've seen posted here.

it takes time to recover, it's going to take a little bit longer to get back on track. please be patient.

 

[GM Dave]

Hi, IMO Autel drones are an endangered species. Customer support is now nonexistent. IMO protect your drone buying investment by staying away from buying another Autel drone. I have two EVO ll drones, Live Deck, and the Smart Controller, but the writing is on the wall, Autel is dead meat. RIP

Regards,
Richard

I disagree. I just had another one of many discussions back and forth thru email about a shipping problem. I've gotten fast response and answer backs once or twice a day with no wait.
I can't answer for you or the others that have had no response. They have told me they are a small group and very busy. I have done R&D for them and maybe I have a special marker on my email they respond to more quickly. But there not dead or to be put on the back burner.
This is a fourm not socialmedea for slander.

 

[Jagerbomb52]

Are you guys using the right contact info?
Seems to be a lot of confusion on the USA Autel and the one that is in China.
Neither are associated with this forum just so you know.

• Customer Service：​

• United States
• Toll-free844) MY AUTEL or (844) 692-8835
• Email: [email protected]
• 22522 29th Dr SE, Ste 101, Bothell, WA 98021, United States
• For Enterprise support, please contact us via
  Email: [email protected]
• Toll-free: (844) 460-0454

 

[Junior]

Are you guys using the right contact info?
Seems to be a lot of confusion on the USA Autel and the one that is in China.
Neither are associated with this forum just so you know.

• Customer Service：​

• United States
• Toll-free844) MY AUTEL or (844) 692-8835
• Email: [email protected]
• 22522 29th Dr SE, Ste 101, Bothell, WA 98021, United States
• For Enterprise support, please contact us via
  Email: [email protected]
• Toll-free: (844) 460-0454

European Union
Email: [email protected]


Also remember there are two sides of Autel:
AUTEL Robotics - Drones (see post #4)
AUTEL - Automotive

The contact information below will not get you any support for drones
Vehicle/Diagnostic Division of Autel

Autel

Automotive diagnostic and calibration tools, scan tools and diagnostic software from Autel

autel.com

Phone:
1-855-288-3587 Mon-Fri, 9am-9pm EST (US)
Email:
[email protected] (China Support)
[email protected] (US Support)

 

[Peter Goldwing]

How happy am I with them? Not very.
I sent my drone back under warranty and they fixed it. But between Florida , Washington and Covid 19 it took them 2 month to return the drone.
I asked them to extend my warranty by that length of time and they said NO
Also I dont buy " they're a small company and very busy"
They should provide a good customer support and that would make them grow. If they dont than the people will turn away and they wont be so busy any longer.
Also I disagree with not being able to praise or critique a drone company. Thats what brought me to Autel versus DJI

 

[jzobel]

I own their current flagship other than Dragonfish. The $10,000 FLIR Dual. It hasn’t worked since day 1. On my 4th hull. Getting closer but still not working 100% over a year later. I’ve given up on their service. They simply just aren’t capable of fixing problems and certainly not in a time efficient manner. If they can’t button up their flagship models I can’t imagine all other models and new releases. I agree they are a sinking ship. I actually feel bad for the service techs they do have because they seem to be forced to work with their hands tied.

 

[nhwhelehan]

I disagree. I just had another one of many discussions back and forth thru email about a shipping problem. I've gotten fast response and answer backs once or twice a day with no wait.
I can't answer for you or the others that have had no response. They have told me they are a small group and very busy. I have done R&D for them and maybe I have a special marker on my email they respond to more quickly. But there not dead or to be put on the back burner.
This is a fourm not socialmedea for slander.

It may be slower than I'd like, but I have always (eventually) heard back from Autel, and if it required them doing something, they did it.