Here is what I don't understand about this..."used Evo in sealed box event". Ok, so you buy something and open the box and it is used, or appears used. Take it immediately back to the store and get another...I don't understand the issue about doing that, but of course do understand the issue about selling a used product as new. Please enlighten me on why you would not just go to the store and exchange or get a full refund?? Unless the store doesn't exchange? It could very well be that a previous customer bought the Evo...opened the box very carefully, knowing that they may return it...used the Evo and sealed the box back up and returned it for full refund, as unopened. This happens a lot. If this is the case BB wouldn't have a clue that it was done, until the box is then opened by another customer, as in your case.