Autel Evo Nano+ locked in smooth flight mode

[dentistica]

In the last flights that I made the drone limited the speed in 5 m/s, no matter the flight mode (standard, ludicrous, smooth). Firmware is up to date (1.8.2). The app is up to date (1.4.54). I've tried several settings and nothing.
Obs.: I've already managed to make normal flights with the drone at 10m/s and up to 13 m/s. Sometimes I can toggle the flight mode, other times I can't. Attached I leave a flight log that demonstrates this problem.

 

[Eagle928]

I'd uninstall the app then reinstall it.

 

[dentistica]

I made it. The problem kept popping up. Sometimes it manifests itself, sometimes it doesn't. I'm trying to vary the settings. It appears to be a software speed limiting issue, not hardware. If it really is a software speed limitation, the app should warn on the screen. It's a suggestion for Autel on firmware update.
It is important to mention that I contacted Autel and the technician requested the flight log. They are analyzing. I want to congratulate Autel for the after sales support so far.

 

[kelly1]

please keep us updated. I've been in contact with
Autel several times. Always very helpful and chatty.

 

[dentistica]

I will for sure.
There is a configuration I made that is working for now.
I set the Speed option in Control > Flight Mode > Ludicrous, where there are 2 options (video or speed). I also leave the gimbal away from 0º or 90º. The manual states that the speed can be limited when the gimbal is close to 0º or 90º. I hope that this way I get the maximum speed every time I fly, but I'm waiting for the answer from the Autel technician.

 

[dentistica]

Unlike what I had reported in the previous post, that configuration did not help. The problem kept popping up.
Recently I received an email with the response from Autel's after-sales service, with the analysis of the drone's log file. They reported that the front left propellers were damaged and suggested replacement.
After changing the propellers, the drone worked perfectly. I flew like 10 times after that . I don't know if it helped also, but I started to turn on the drone first and then the remote control, as recommended by the app. I wasn't doing this way.
I was very satisfied with the after-sales service and the attention given by them.

 

[Klapsys]

Any more updates on this? I’m appearing to have the same issues with my nano plus. No matter what settings I’m on, I’m locked at 5m/sec as the top speed. Any insight you could offer since you had the same issue would be so much appreciated.