I had the same problem. I tried calling them in March 2022. They wouldn't answer my emails or phone calls. I gave up. I haven't flown the drown in a year due to it's failure to focus. The drone was within the warranty period and they dropped the ball. I got so frustrated with contacting them, I just gave up. My time was more valuable than the cost of drone. I probably spent ~20 hours on the phone trying to get through to them.
Autel Evo II Pro Jumping out of Focus Mid Video
- Thread starter ceemeebee23
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- drone videos focus
The worst thing is that I'm from Brazil, there's no way to send it to the RMA. I think I lost $3,800.00 dollars.
Same Problem here in Australia. No Autel importer to send it to here. Needs to go to China and that means a long turnaround. Thing is, if they realise they have a problem, then why not own up to it? Super bad marketing. The inference is always that the owner is at fault. As a few others have said, next time they will buy DJI. I'm feeling the same way and that is a pity, as it has many redeeming features and when it is in focus, even at 2.8, it has a fantastic Fujinon lens on it
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