AUTEL EVO 2 Service Quality very very slowly.

[Byeongnam kim]

Hi All,

I have FIMI X8 SE and ZINO 2 and AUTEL EVO 2 but Service Quality really bad.

When I have been problem with some issue and I sent via e-mail to AUTEL Team.

Autel Team made me this situation many time meant always delayed replay.

But they said please see below as results.


Hello Andy,

My apologies for the delayed reply, it seems your ticket was lost in our system. Can you provide a short video clip of the jello effect? It is possible that this simply occurred due to the high winds you were flying in at this time. Thank you for your patience and I look forward to hearing back from you!

Best,
Cole
Product Specialist

They reply me past two months so what do you think ? FIMI , ZINO much faster than AUTEL Service Team.

Regards.

Andy Kim.

 

[Peter Goldwing]

Whats jello effect. This looks like Chinese translation. Where are you from and where did you send the drone to be fixed?

Admin : would be nice if part of ones profile would be his location

 

[Byeongnam kim]

When strong windy made effect that some jello

 

[Peter Goldwing]

Sorry, I still dont understand. You probably use computer translation and it comes up wrong

 

[rbolman]

Sorry, I still dont understand. You probably use computer translation and it comes up wrong

Actually, no, it's really a phenomenon known as 'jello effect'.
Basically it's a distortion of the video image whereby it shows an undulating wavy pattern similar to looking through clear wobbly jello, hence the name.

One big contributing factor to jello effect is vibration due to an out of balance propeller.

 

[Micander]

One big contributing factor to jello effect is vibration due to an out of balance propeller.

I my experience this is far more likely than strong winds.