I will reach out to the FAA.
Do you find that customer service at Autel is haphazard? There is not much direction regarding step-by-step instruction for set up and activation of the drone. My drone kit does not need a smart phone for the Autel Explorer app as the control has it built into it. Did Autel say that anywhere - NO.
I purchased the "insurance" plan after I purchased the drone and activated it. I could not then activate the insurance because it was a weekend, and it was past the 48-hour point so the insurance could not be activated. I called customer service and the person I spoke to said they would have to move this issue up to "Corporate". Whatever does that really mean? The customer service person said it will take 48-72 hours to hear back from Corporate. It is not 5 days later, and I have not heard a thing.
I once called Autel Robotics to ask a question about what exactly was in the bundled
EVO II Pro V3 product. The best the service person could tell me was to call their third-party selling vendor. Wow! I emailed them back as well as the marketing department to say this was poor customer service. The question I was asking should be right at their fingertips.
I also told them they should eliminate the 3rd party vendor and go back to direct sales. But what do I know?
Their product seems decent, their information dissemination is poor.
I have to say the salesperson emailed me back saying she has expressed my concerns to the management. KUDOS to her!