Registration Help

[flyingcarpent9]

Thanks!
So I take it this battery issue was happening to you too.

 

[surenmunoo]

Thanks!
So I take it this battery issue was happening to you too.

Yes it was. I also complained about it and was told to move battery when not in use.

 

[flyingcarpent9]

So, this issue must have happened to you too. You called Autel and that is how you found this out?

I bought my drone from B&H. They said I could talk with Autel or just send the product back to them and they would send out a new one. (Not refurbished either) Because I have been losing faith in Autel customer service I went with the option to return the "defective" product and get a new one, since it was within the 30 days return policy period. If Autel made a "customer community" announcement it could have saved everyone from the exchange procedure.

Thanks!

 

[surenmunoo]

So, this issue must have happened to you too. You called Autel and that is how you found this out?

I bought my drone from B&H. They said I could talk with Autel or just send the product back to them and they would send out a new one. (Not refurbished either) Because I have been losing faith in Autel customer service I went with the option to return the "defective" product and get a new one, since it was within the 30 days return policy period. If Autel made a "customer community" announcement it could have saved everyone from the exchange procedure.

Thanks!

When it happened to me, the dealer i got it from did not even know as well, i messaged Ken who told me about it. He knows everything that needs to be known about these drones. I advised my dealer as well about the bug so that he could pass it on to his other customers.

 

[flyingcarpent9]

Good Man. I may do the same with B & H.
I would hope Autel (Ken) has already done this. But who knows?

You and I should work for Autel and get them on track with exceptional customer service.

 

[sandcrawler]

Got the new update for the Lite+ today. The app does display the RID Serial # beginning with LTO9... but the FAA still says it's not a valid serial #. I guess we wait for another update either from Autel or the FAA on this one in the event it's a database sync issue.