Here's a reply I got from Autel Robotic's Customer Service (not happy with it and also unsure that it's final). I've made a couple of key statements red. Please remember that the Smart controller was supposed to work with current and future. product and that seems to have been a dismissed feature based on this reply. That you can secure a V1 Smart Controller is not guaranteed even if you have a preorder. - My summary
Re: 195884 - Smart Controller and chip shortage - re. my preorder - avoiding a likely debacle and loss of market share
Alejandro Ramirez-Velasquez via freshdesk.com |
| 12:52 PM (1 hour ago) | | |
| | | |
Hello Marc,
Thank you for reaching out to us at Autel Robotics. I appreciate your patience and understanding throughout the announcement and getting back to you.
All accessories besides the Live Deck and v2 Smart Controller will be compatible with your Evo II v1. There is no major difference between the two versions aside from the fact that the
Evo II v2 aircraft, controller, and Smart Controller v2 will have both 2.4 and 5.8 GHz for video link and flight control transmission. All firmware updates for the
Evo II series apply to both versions of the product, not just v2.
v1 of the Smart Controllers will be available on a first-come-first-serve basis, which means that it will be decided by individual retailers or distributors as to how they choose what pre-order customers receive their controllers first. If you ordered directly through us, this will also be the case. Unfortunately, this cannot be determined until all v1 Smart Controllers have been allocated and distributed to all retailers. While I cannot speak to how other retailers will make their own decisions, I will say that we will contact you via email when your controller has been fulfilled.
As of right now, we have not received that elusive date when we will be shipping v1 Smart Controllers out to customers. Once we have that date, we will be posting it on our website and will also alert all of the applicable retailers so they can make the corresponding announcement as well. If there is anything else that I can address for you, I would be more than happy to do so. In the meantime, I would like to thank you for your continued patronage and support and I hope that I have alleviated some of your concerns. Stay healthy out there and fly safe!
Best,
Alejandro R-V | Customer Service Manager
www.auteldrones.com
844.692.8835
Facebook |
Twitter |
Instagram |
YouTube
22522 29th Dr SE, STE 101
Bothell, WA 98021