No Live Display on Controller or App

micahmesser · Sep 2, 2023

Hello,

I just purchased the EVO II Pro direct from Autel. I received it yesterday, followed the instructions, downloaded the latest Autel Explorer V2 app, and charged everything up. I connected my phone to the controller, turned on the controller and then the drone. I was able to control everything but the camera from the drone refused to show on both the app and the controller when I disconnected the phone and pressed DISP. All that happens when I remove the phone and press DISP is a loading screen for the camera and nothing happens.

I have tried numerous power up and power off cycles. When I attempt to record or capture a picture, it also fails.

I contacted support but as one might expected, I have not received anything back from them.

Any assistance would be appreciated!

GFields · Sep 2, 2023

Check your cable and/or replace if necessary.

micahmesser · Sep 2, 2023

The cable wouldn't affect the controller, right? The controller doesn't even work.

GFields · Sep 2, 2023

micahmesser said:
The cable wouldn't affect the controller, right? The controller doesn't even work.

Yes, it could. Although most likely not the case, I would try ensuring the controller and drone are paired. Read how to pair in the manual.

micahmesser · Sep 2, 2023

Tried a different cable, no change. Paired the drone with the remote, no change.

GFields · Sep 2, 2023

micahmesser said:
Tried a different cable, no change. Paired the drone with the remote, no change.

Definitely a support submission to Autel. I know you stated that you have. Hopefully, they will get back to you soon. Please let us know what they say and what fixed your issue.
Sorry you have to go through this, I know it is frustrating.

micahmesser · Sep 2, 2023

First experience with Autel, not a good start. Since it is the weekend, I doubt I will get any resolution this weekend.

Should note, when trying to record or take a picture, it doesn't work either. Nothing gets stored on the SD card (tried several of those). Also, the obstacle avoidance would not turn off no matter what I tried. Lastly, when I tried adding the drone to "My Devices" under my profile it stated it couldn't find a serial number. I think there is something seriously wrong.

GFields · Sep 2, 2023

micahmesser said:
First experience with Autel, not a good start. Since it is the weekend, I doubt I will get any resolution this weekend.

Should note, when trying to record or take a picture, it doesn't work either. Nothing gets stored on the SD card (tried several of those). Also, the obstacle avoidance would not turn off no matter what I tried. Lastly, when I tried adding the drone to "My Devices" under my profile it stated it couldn't find a serial number. I think there is something seriously wrong.

I agree. There are too many things that are wrong. I own the Evo Lite Plus and love it. Although I just added the Air 3 to my fleet, the EVO Lite + is still my go-to drone.
Things go wrong with any manufacturer. Autel has been good at answering my questions so hopefully, they'll get back to you sooner than later.