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New user: one battery cannot be fully charged

photonsea

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Joined
Dec 7, 2022
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Hi,

I just got nano+ from black Friday deal on Ebay, still learning from the scratch. Today, after a short flight, I found that the battery cannot be fully charged after about 4 hours. One led is dimming, and other 3 led is green ON.

Anyone met the similar issue?
BTW, what's the best way to contact autel customer support?

Thank you very much.
 
Hi,

I just got nano+ from black Friday deal on Ebay, still learning from the scratch. Today, after a short flight, I found that the battery cannot be fully charged after about 4 hours. One led is dimming, and other 3 led is green ON.

Anyone met the similar issue?
BTW, what's the best way to contact autel customer support?
If you cannot contact your seller directly to solve the problem now, you can try to contact the following contact email

United States:
Email: [email protected]
European Union:
Email: [email protected]
 
I have two separate Nano+ chargers and 6 batteries and both have the same problem that is being reported. Only 2/3 batteries will charge correctly. No matter where the battery is located on charger. This MUST be a design or programming problem.
 

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