The question is, how much time we need to give Autel Customers Service knowing they have fooled and betrayed us, time after time.
A. 3 Months
B. 6 Months
C. 9 Months
D A year
or
E. A year and a half or two years ?
Not once have they said " Do not worry about your warranty as we will extend it with a " Smile " and a apology for unforgivable
customers support and customers should not be forced to pay for
any repair caused by Autel's stupidity and incompetence !
Firmware uploads that does not verify the host hardware before any software installation.
What a Mess they created, and now a cover-up !
You decide.
**--** In the mean time I have migrated to DJI's Flagship Air 2 S, a little " Beast "
Quality, sharpness and clarity is second best after Autel's Flagship
EVO 2 Pro 6K.
While flying we the drone pilot are wearing 20 different hats and when the battery warning came up " RTH " it gave me ample
time to hit cancel RTH.
I was calm and no cause for panic.
* * With Autel it would suddenly shoot to wards the trees, I could not catch the very short warning notice !
I have two Autel
EVO 2 Pro 6K Flagship drones that Autel has them for weeks and want to Hold me Hostage for $440 due to no fault of mine !
**--** Your firmware designers failed miserably to design Smart Firmware the will not load up on wrong devices with built-in Safety Checks !
The Firmware designer is another story for He or She failed to help support your " Flagship
EVO 2 Pro " High time you please look into these issues.
Many customers are facing this Firmware issues due to wrong firmware being put right next to the right one. I was real careful downloading the software and both files (one that contaminated my controller and the new files after talking to Autel) are identical with the same name and size.
Loading the smart controller on the regular controller should not have been possible at all !
**--** I have never seen a situation where software can be loaded on the wrong hardware. A hardware check to assure compatibility is the first part of any software upgrade .
But....same programmers probably as for Autel Explorer, no practical thinking with safety protocols.
**--** Come to think of it, how can firmware update damage or break the main PC board on both my remotes, how ?
Sadly my both Autel
EVO2 Pro got stunned with firmware and after sending them both to Autel:
Just got a message from Autel Invoice #D7176 : Order summary Labor × 1 2 hours $120.00
EVO II Aircraft - Bottom Shell Orange - Complete Assembly × 2 $50.00
EVO II RC - Mainboard PCB × 2 $270.00 Subtotal $440.00 Shipping $0.00 Total $440.00 USD
Something wrong here, the filthy games continue, cover up after cover up. Both my drones are like " New" without any damage other than just last firmware that stunned my drones, . The remote power refused to shut down, forcing me to open the remotes to disconnect the battery to save my remote battery !