Let's hope that the support recovers soon. It's a real shame if Autel continues to worsen its support.
They have good drones and great potential especially now that unfortunately DJI is going through a bad period for the US market.
In my opinion it is currently the most valid alternative to DJI but it absolutely must improve its support.
The answers I received in the numerous emails sent seemed more like automatic responses from an AI and a poor one at that.
In none of the emails I sent did I receive a valid response and in no case were I asked for clarifications or given advice on what to do.
As I said they seemed like automatic responses with an initial and final part that is always the same and a generic sentence in the middle.
However, if they continue to provide this type of support, I will soon return to DJI and will definitively abandon the idea of switching to Autel.
I wanted to evaluate Autel by purchasing this evo lite 640T enterprise to do thermographic inspections but as a first experience I had a bad surprise and now it's been more than a month that I can't do the promised work.