Flight Records Messed Up

[danfo]

Last night I installed the new firmware 1.3.3.25 had a few questions about screen resolution afterward, so called Autel. The tech had me uninstall and reinstall the Explorer app. Later I checked my settings and Flight Records. Since last evening my flight records map shows a Giant Google across the screen.( see picture) Everything was fine before last night so I don't know if it was firmware or reinstalling the app? Does any one else have this issue? My Flight Records are worthless now. Any ideas?

 

[Tufargon]

Wow i've never seen that. That's really strange. I doubt we'll be able to help you here with that. That looks more like a google problem but I'd get back to Autel support for sure.

 

[danfo]

I came up with the fix for my problem! Everything is normal now all flight records are now on my Note 9 and I can now sync my flights. I would be surprised if eventually we don't see others with the same problem. In case others have this problem, the issue is screen resolution. If you go into settings-display-Screen Resolution, there is three possible settings on the Note 9, HD+ 1480x720, and FHD+2220x1080 and also WQDD+2960X1440. The screen resolution cannot be HD+1480x720, either of the other two settings will work.

 

[TAPnAR]

I came up with the fix for my problem! Everything is normal now all flight records are now on my Note 9 and I can now sync my flights. I would be surprised if eventually we don't see others with the same problem. In case others have this problem, the issue is screen resolution. If you go into settings-display-Screen Resolution, there is three possible settings on the Note 9, HD+ 1480x720, and FHD+2220x1080 and also WQDD+2960X1440. The screen resolution cannot be HD+1480x720, either of the other two settings will work.

Good info, thanks for sharing it.