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DJI or Autel is this even a question hehe.

Franlac

Well-Known Member
Joined
May 10, 2017
Messages
437
Likes
398
Age
61
Location
South of France
Website
www.youtube.com
#22
Hello !
I live in France and I fly with drones AUTEL since December 2016.
For me Autel has the best qualities of cameras to date!
Autel has really great customer service!
Easy to join and very responsive !!
I am the lucky owner of the X-STAR and now the EVO.
I had a compass problem on my X-Star in June 2017 that could not be solved by the assistance of Autel and super Andrews.
Drone replaced in 10 days + as a gift a suitcase a cap and USB cables !!!
I only paid for the postage ...
3 months ago, I did an erreur piloting in a place where I had not seen a small cable, I crashed EVO ..
No visible damage, but the gimbal of the camera did not like, one of the 3 engines has lost !!
He went to the USA for repair from France on October 18, 2018, I paid 175 euros for repairs.
He returned to France on October 28th, and he works perfectly ..
I do not know where you live?
Spain?
Just tell you, that Autel is a great company!
We are 3 or 4 in France to fly with the EVO.
And it's a drone that, MUST TO HAVE !!
Happy New Year for you and your familly!
Francis Lacroix
 

YuKay

Well-Known Member
Joined
Sep 15, 2018
Messages
302
Likes
113
Location
Berkshire, England
#23
Hello !
I live in France and I fly with drones AUTEL since December 2016.
For me Autel has the best qualities of cameras to date!
Autel has really great customer service!
Easy to join and very responsive !!
I am the lucky owner of the X-STAR and now the EVO.
I had a compass problem on my X-Star in June 2017 that could not be solved by the assistance of Autel and super Andrews.
Drone replaced in 10 days + as a gift a suitcase a cap and USB cables !!!
I only paid for the postage ...
3 months ago, I did an erreur piloting in a place where I had not seen a small cable, I crashed EVO ..
No visible damage, but the gimbal of the camera did not like, one of the 3 engines has lost !!
He went to the USA for repair from France on October 18, 2018, I paid 175 euros for repairs.
He returned to France on October 28th, and he works perfectly ..
I do not know where you live?
Spain?
Just tell you, that Autel is a great company!
We are 3 or 4 in France to fly with the EVO.
And it's a drone that, MUST TO HAVE !!
Happy New Year for you and your familly!
Francis Lacroix
Well said, Francis - and thank you for sharing your delightful EVO videos with us.

It doesn't sound like you experienced any "bull crap" (merde, connerie) from Autel but maybe you have forgotten about it!

Presumably you did have to pay for shipping both ways on the two occasions your EVO went back to Autel? How much did that add to the cost of the repair?

And since you are probably the most prolific EVO pilot in the world, I would love to know what you think its best features are and what are its faults?

Merci et Bonne Année!
 
Joined
Oct 10, 2018
Messages
24
Likes
10
Age
51
#24
Well Franlac good to see someone in Europe taking the plunge I’ve also seen your vids, it’s a shame Autel aren’t in Europe yet. But we can hope I would say the same to yukay but in 3 months you are on your own :eek:, in Blighty.

I’m English living in Spain. So do understand the free trade we’ve enjoyed for a long time,but will soon change grrrr.
 

YuKay

Well-Known Member
Joined
Sep 15, 2018
Messages
302
Likes
113
Location
Berkshire, England
#25
Well Franlac good to see someone in Europe taking the plunge I’ve also seen your vids, it’s a shame Autel aren’t in Europe yet. But we can hope I would say the same to yukay but in 3 months you are on your own :eek:, in Blighty.

I’m English living in Spain. So do understand the free trade we’ve enjoyed for a long time,but will soon change grrrr.
Fear not. My confident take on the motive for the government spin over the past couple of weeks is that in the likely event of being unable to secure an acceptable negotiated exit, the Brexit date will be postponed to allow for a second referendum inviting the electorate to choose between a hard Brexit and no Brexit - however unconstitutional it may be to re-test the will of the people.

Although I would vote for a hard Brexit, I suspect that the majority would not. Of course, the new vote to remain in the EU would be followed by several years of uprisings and civil strife; but the bankers and suits will be happy.
 
Joined
Dec 16, 2018
Messages
6
Likes
3
Age
54
#26
The whole reason l went and purchased the Autel Evo was because of my bad experiences with Dji. I have an Agras MG1, and thanks to Dji updates, 2 of our newest batteries were bricked. These batteries are $1,100 AUD each. They were sent back, not once did l get a response from them on repair under warranty. Still waiting. On top of that the p3 pro with low miles decided it to screw me over too; spare part cost? $500 AUD. Bye bye Dji and hello Autel.
 

YuKay

Well-Known Member
Joined
Sep 15, 2018
Messages
302
Likes
113
Location
Berkshire, England
#28
The whole reason l went and purchased the Autel Evo was because of my bad experiences with Dji. I have an Agras MG1, and thanks to Dji updates, 2 of our newest batteries were bricked. These batteries are $1,100 AUD each. They were sent back, not once did l get a response from them on repair under warranty. Still waiting. On top of that the p3 pro with low miles decided it to screw me over too; spare part cost? $500 AUD. Bye bye Dji and hello Autel.
That's shocking. Don't you have a consumer regulator who can take your case on? If not, I would get a lawyer onto it - and maybe even a class action if there is a large pool of DJI neglected/abused customers.

In the UK I use regulators such as the Financial or Consumer Ombudsman all too frequently and they do a good - if slow - job.
 
Joined
Dec 16, 2018
Messages
6
Likes
3
Age
54
#29
We do have consumer advocates here. I threatened action when speaking with the sales staff where we purchased them, and they said they have tried to get repairs done and to get them to contact me on a number of occassions. In the end the store gave us demo batts as replacements.
 

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