App not installed - what should I do? [resolved]

[adunsky]

Hi all.
Just got a new 4T, but strangely, as the RC boots, there's no app there (Autel enterprise app??). It just boots as if it was a mere Android tablet.
It occurred to me that the app might, for some reason, be hidden, as this is a known Android feature. But I couldn't find that "hidden apps" feature in the RC.

So.. Any idea how can I install the relevant app?

Thank you.
Amit.

 

[rcee]

The first thing you should do is contact autel support by phone.

 

[adunsky]

So as it turned out, all I needed to do is fully reset the RC. Following that, everything is working, including the Enterprise app.