Anyone heard anything from Autel regarding EU Certification
- Thread starter soks
- Start date
After several enquiries to Autel support, to which they never answered, I contacted the dealer I bought my Lite+ at. They just responded to me that the Lite+ will not receive EU certification, as per their info.
Just one more piece in the puzzle of Autel screwing its customers. I consider the money I paid for the Lite+ lost, as I basically cannot fly the drone legally anymore where I live, as long as it is missing certification and remote id.
Just one more piece in the puzzle of Autel screwing its customers. I consider the money I paid for the Lite+ lost, as I basically cannot fly the drone legally anymore where I live, as long as it is missing certification and remote id.
Where did you get that? Autel support is ignoring my e-mails asking about the status, and the dealer I bought the drone at says they don't support and/or sell Autel drones anymore (new development since my last inquiry, see above), because of very bad experiences with Autel support. Go figure...
1. E-mail to [email protected]
2. IF you have green lights on your front arms, they will send you label(cost of delivery on you)
IF you have blue front lights, you’ll have to send drone to repair Center in Germany. You only pay for the the one way shipping. For me turnaround was about a week
2. IF you have green lights on your front arms, they will send you label(cost of delivery on you)
IF you have blue front lights, you’ll have to send drone to repair Center in Germany. You only pay for the the one way shipping. For me turnaround was about a week
In my case, the process fails at step 1. above, as Autel continues to ignore my requests I sent via e-mail.
I'm sending friendly e-mails and reminders, no spam or abuse of any type, so I assume that Autel is ignoring me for other reasons.Update: I applied for a C1 label for my Lite+ here: C-Label Application EVO Lite series several times, providing screenshots with the serial # from Autel Sky and as photos of the QR code/text on the body of my drone.
All I received were polite answers via e-mail, stating that the serial # was missing in the info I provided & requesting me to provide it via e-mail. I did that every time, multiple times. The replies I sent, obviously including the serial # as a screenshot from AutelSky app, as a photo from the body of my drone (QR code and text located on a sticker on the body of the drone, below the battery) and as text, were ignored by Autel support every single time.
Thus the question: did anybody successfully apply for the C1 label? In case yes, how did you do that? I'm at a complete loss, as Autel isn't adhering to the processs themselves that they put forth on the above web page.
All I received were polite answers via e-mail, stating that the serial # was missing in the info I provided & requesting me to provide it via e-mail. I did that every time, multiple times. The replies I sent, obviously including the serial # as a screenshot from AutelSky app, as a photo from the body of my drone (QR code and text located on a sticker on the body of the drone, below the battery) and as text, were ignored by Autel support every single time.
Thus the question: did anybody successfully apply for the C1 label? In case yes, how did you do that? I'm at a complete loss, as Autel isn't adhering to the processs themselves that they put forth on the above web page.
Maybe they want you to add the serial number as written text, not as a screenshot? So they can manually copy/paste it. Even though AI could extract it from the pictures, they might not use this kind of AI at AR.
Like I wrote above, I pasted the serial as text in my e-mail replies. In the form on the web page I linked above, only sharing of screen shots is possible, not text:
Uff, that seems indeed to be an overcomplicated process to get something approved. One photo and a serial number should be enough to qualify or not.
Yep. To describe Autel product quality and Autel support as a nightmare or a desaster would be an euphemism.
What the heck, They even change the arms for free to update your gear. What's the real issue here ?
As I wrote above: After applying through the web page, Autel support sends me answers via e-mail, stating that I missed to provide the serial # on the web page. I sent the screenshot, but o.k., may be a malfunctioning web page. I replied many times with e-mails with the screenshots and the serial # as text, but only received reminders to send the info in, as if they never received my info. I assume that they received the info and just ignored it, as I never received any notifications for delivery failures or such.
I never get to send in my drone. That's the issue.
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Be specific, list details.
What webpage you talk about??
What email Adresse you use??
If you are ''missing'' to send your serial you seem not really honor their requests don't you think?
What webpage you talk about??
What email Adresse you use??
If you are ''missing'' to send your serial you seem not really honor their requests don't you think?
Please read my post above. All of the info is there, apart from my e-mail address, which I will definitely not post here. But I know that my e-mail address is working, as I do receive the mails from Autel, as described above.
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