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customer support

  1. V

    V3 Firmware Fixed Yet?

    I need to know if you guys got a fix for your V3. I didn't upgrade yet. Waiting for the news..
  2. Beauknows481

    Are they real?

    I had some questions and concerns about a few things, this was their last reply😄 Is it just me or does this message seem “off”?
  3. P

    Something different - actually good (but slow) customer support.

    Yep, you heard me right. I've had an awesome experience lately with Autel customer support, contrary to the consensus here. A little backstory: I crashed my Nano+ in ludicrous mode heads-on into a thick tree at full yolo, which was completely my fault, of course. As a result the front right arm...
  4. V

    Interference with EVO II Pro V2 Controller

    People, I just recieved my V2 Controller and flying it around a couple of time and I am getting lines in my video. Some sort of interference. Too bad I can't post the video. its horizontal lines going thru the video. Any ideas?
  5. Beauknows481

    Warranty & Repair

    *UPDATE* Nevermind. The ball is now rolling. Good luck. My Evo II Pro is still under warranty. I've attempted to contact tech support for over a week now. I've called and emailed several times but I've yet to receive a reply. When I remain on hold for a tech, I make it to # 1 on the queue...
  6. B

    Complete Parts Catalog available to End Users

    I just sent a request to Autel to consider making a complete parts catalog available to end users. If anyone else is interested in performing their own maintenance, I would urge you to contact Autel customer support and voice you option. They won't do it unless there's a demand for it. My...
  7. Spikemixture

    Autel International Support email address please

    Does anyone have a current email address for Autel "International" Support office. I wont go through my whole situation again other than to say US support are hopeless . I have asked multiple times with no reply. Currently my evo2 is in HK and has been there for 20 weeks as the reseller...
  8. T

    Unhappy with Autel Customer Service

    I have had a very unhappy experience with Autel Robotics Support. They have a deservedly good reputation and are generally quick to respond to problems. They failed this time. Here is the timeline: Sat 11/05 - I flew the X-Star several times with not problems. This is my last landing...