Video signal loss. Very frustrated.

[Coffee999]

My drone is fairly new and thinking of sending it back. Once I get out or up about 70 feet I start losing the video signal and the rest of the flight is constant reminders that I'm losing the signal. If I go up 200 feet or more, it will never regain the signal until I drop it down. I bought this for the photography, but can't use it because I can't keep a signal.

I'm using a iPhone 6. I've tried shutting down the WiFi and Bluetooth. Moved to different flight locations. Nothing is helping. Please help. That doesn't sound too desperate does it?

I will say that I want to love this drone. It fly's wonderfully. Now if the video would work I would be golden and happy.

 

[ovrszd]

Sorry for your frustration. Every Pilot here has experienced something similar. There's a lot of variables involved in maintaining a solid signal. There are several discussions here about that subject.

Not saying you are going to end up here but I had an XSP replaced under warranty for this problem. Hopefully others will chime in with suggestions that can get you flying without any sort of replacement.

 

[Coffee999]

I've read all the threads pertaining to loss of signal I could find, the only advice I've seen is to disable wifi and Bluetooth.

Sorry for your frustration. Every Pilot here has experienced something similar. There's a lot of variables involved in maintaining a solid signal. There are several discussions here about that subject.

Not saying you are going to end up here but I had an XSP replaced under warranty for this problem. Hopefully others will chime in with suggestions that can get you flying without any sort of replacement.

 

[Old Bama Dude]

I would contact customer support and see what they have to say.

 

[ronwhet]

My drone is fairly new and thinking of sending it back. Once I get out or up about 70 feet I start losing the video signal and the rest of the flight is constant reminders that I'm losing the signal. If I go up 200 feet or more, it will never regain the signal until I drop it down. I bought this for the photography, but can't use it because I can't keep a signal.

I'm using a iPhone 6. I've tried shutting down the WiFi and Bluetooth. Moved to different flight locations. Nothing is helping. Please help. That doesn't sound too desperate does it?

I will say that I want to love this drone. It fly's wonderfully. Now if the video would work I would be golden and happy.

I have had L.O.S. problems before and after loading 2.0 firmware. What seems to have helped me was the purchase of a shorter braided USB cable.
Got it at Best Buy it is made for drones only 12 inches long. Wish I could give you part number or name but pitched my sales slip.

 

[intrepidusa]

My drone is fairly new and thinking of sending it back. Once I get out or up about 70 feet I start losing the video signal and the rest of the flight is constant reminders that I'm losing the signal. If I go up 200 feet or more, it will never regain the signal until I drop it down. I bought this for the photography, but can't use it because I can't keep a signal.

I'm using a iPhone 6. I've tried shutting down the WiFi and Bluetooth. Moved to different flight locations. Nothing is helping. Please help. That doesn't sound too desperate does it?

I will say that I want to love this drone. It fly's wonderfully. Now if the video would work I would be golden and happy.

Hey @Coffee999 - you should try getting the material I did and make a shield between the iPhone and the antennas. Here is the material, you can get what's called a Faraday Bag on Amazon or just about anywhere online now. You don't even need to attach it to your phone, just put the material between your phone and the antennae.

 

[Coffee999]

After working with customer support I'm happy to report that they determined there was something wrong with my XSP. They replaced the entire kit and I received my new one a few days ago. I haven't gotten even 1 video signal loss yet! My hats off to CS, Tim and Jacob. You made this as painless as possible and everything is made right and running great.

 

[Old Bama Dude]

Can't beat that!

 

[intrepidusa]

That's awesome @Coffee999 !!! Autel stepped up again and is consistently doing the right thing.

 

[Tufargon]

Awesome!! I always have faith in their CS.