That's great to hear.
I was contacted by Autel support in response to my support request and they said that they'd authorize a return and exchange, which Advexure followed up on and offered a complete kit swap. Not just the drone. They said they'd make "best effort" for replacing my drone with one that was better but that was all. They then sent me a mailing label to return the whole kit for the swap process. I declined this swap for the time being.
Autel also said they'd forwared the incident to their engineering team for advice on if the arm gap and angle differences in my drone would cause any issues now or down the road or affect the warranty in any way. I have not heard back on this point. I'm following up on that today.
I replied back to Advexure and said that without knowing for sure that the replacement drone was better, that a full swap would put me in a position of too much downtime and that I'd like to see what the engineering team has to say about this incidient. As of now I have not had any flight or other issues with the drone and it may be that the arm spacing and angles are of no consequence other than superficial.
I just want to be able to proceed with my missions, and minimize downtime while making sure I'm not overlooking an issue that can harm me or the drone down the road.
I very much appreciate Autel and Advexure's attention to this and wish I was able to be more relaxed about just sending my kit back and hoping for the best in the swap process.
The latest word is that I'm waiting for word back from Autel's engineering on the status of the review of my drone and I've delcined Advexure's offer for a full kit return and swap till I know more. I don't want to waste anyone's time on a "best effort". For a full swap to be a viable option I'd need confirmation that the new drone was better if not 100% perfect, a condition I know is both limiting the support Advexure can provide me and perhaps an impossibility.
@advexure Thank you for your excellent service.
- Hal