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- Jul 5, 2022
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An open letter to Autel Robotics
For over three years, I exclusively used DJI products. I did so because they were the industry leader and had a good reputation for mechanical and software quality. But during that 3 year honeymoon period, I grew increasingly sick of trying to deal with their arrogant and unhelpful support network and in particular, I got really hacked off trying to deal with the DJI mandatory geofencing. On numerous occasions, this 'feature' made interior shoots impossible inside... I repeat... INSIDE buildings that just happened to have been built within an area later overlaid by a red DJI Geozone.
Dealing with the unlockable blue Geozones was a relatively straightforward process as long as the mobile device being used as the flight screen was able to connect to the internet. But, because of potential signal interference, I always have any screen device either set to airplane mode: or set so that wifi and bluetooth connectivity is completely switched off (chronic signal interference was the second biggest reason why I ended up ditching DJI products).
But it was the DJI Geozone Dictator mentality that was totally unacceptable to me. That was the final straw. I decided to buy an Autel product.
Since that expensive purchase, I have had one problem after another. Numerous missing features. Poor colour science with DNG files. The total lack of third party apps which might remedy the gaping holes in the Nano+'s capabilities because Autel refuse to release an SDK for the Lite and Nano series. A wonky gimbal which never stops auto-calibrating and always leans to the right on the yaw axis. Auto-stitching of panoramics: which doesn't complete. The total lack of the final panoramic JPG. Unbelievably poor exposure metering (as evidenced in the DNG files). No 8bit LOG for still shots. No 10bit LOG for still shots. No HDR that I can select for still shots. No LCP released to the Adobe or LensFun databases in order to correct the DNG lens distortion in post. No colour and exposure calibration profile released to the Adobe or LensFun databases that a user might use to correct the horrible colour-casts, yellow & magenta zebra striping on roof tiles and the tendency for the picture to be badly over-exposed in the centre of the shot and then progressively further and further under-exposed towards the outer limits of the frame. In essence: the very same corrections already applied to the DNG's by the in-drone processing that produces the JPG.
The only things that I have no reason to complain about are: The controller to drone signal: which (touch wood) has been rock-solid and completely reliable. The quality of the JPG stills (which is leaps and bounds better than the DJI equivalent). The in-flight characteristics, which while slightly different to the DJI yardstick: are easily just as smooth and reliable as any DJI drone once you get used to them.
Just when I was getting ready to suck-up the shortcomings listed above and settle down to use what is, in essence, the bare-bones of a genuinely impressive sub-250gram drone... the mechanical failures start.
Early this morning, I set out to take the final series of still shots of an archaeological feature that is in the process of being completely destroyed: erased from the ground it had been buried under for over 350 years. This was a genuinely important project that had been undertaken to provide the historic record with a portfolio of high resolution digital images of a feature that had been described by professional archaeologists as being of "...National Importance..." which a business conglomerate had decided wasn't worth the effort of preserving in-situ, so they had sent a demolition team in with bucket JCB's to destroy it.
I set up my Nano+. Fired her up. Connect to the controller and hit the take-off button. Three of the motors span up. Luckily: the fourth motor didn't while it was still on the ground. The motor had failed completely. Faint smell of fried electronics from beneath the rotor blades. Mission aborted.
In desperation, I drive the 5 miles back home to grab my now massively distrusted and thoroughly hated DJI Mavic 2 zoom out of mothballs. Check the batteries: yup! enough juice to get the shoot done. Drive the 5 miles back to the shoot. Set Quasimodo up: Hit the take-off button and...
"Warning! the aircraft is in a geozone. Do you want to apply for an unlock certificate..."
Unlock certificate??? I'm in Class D airspace - enhanced warning zone... it doesn't NEED a (Mod Removed) unlock certificate!
The flight screen I'm using (Huawei mediapad) doesn't have a sim. I'm not connected to any wifi network because I'm in the back-end of beyond. My phone can't be tethered to the Huawei mediapad. I can't use my phone as the flight screen because it can't cope with running the Autel SKY app and the phone won't set up a mobile hot-spot anyway. I'm screwed because DJI decided to increase its definition of "restricted airspace" to include areas that up until a few weeks ago weren't restricted by anything other than a warning screen. I'm even MORE screwed because my Autel Evo Nano+: less than 2 months old, flown less than 30 times, never flown further than 400 feet from the controller and never flown hard: has blown a motor.
And... that turreted Tudor Era fortified gatehouse? By tomorrow: what was left of it today will be a neat pile of rubble at the back of the demolition site. The very last chance to complete this project gone. Forever.
As a post-script, just to make the comparison between the Autel Evo Nano+ and Quasimodo reasonable and balanced: The DJI Mavic 2 Zoom after 3 years of hard use with shoots all over the British Isles -
Mechanical failures: None.
Battery failures: None.
Number of motors failed: None.
Camera or gimbal problems: None.
"ANGRY" doesn't even cover it.
For over three years, I exclusively used DJI products. I did so because they were the industry leader and had a good reputation for mechanical and software quality. But during that 3 year honeymoon period, I grew increasingly sick of trying to deal with their arrogant and unhelpful support network and in particular, I got really hacked off trying to deal with the DJI mandatory geofencing. On numerous occasions, this 'feature' made interior shoots impossible inside... I repeat... INSIDE buildings that just happened to have been built within an area later overlaid by a red DJI Geozone.
Dealing with the unlockable blue Geozones was a relatively straightforward process as long as the mobile device being used as the flight screen was able to connect to the internet. But, because of potential signal interference, I always have any screen device either set to airplane mode: or set so that wifi and bluetooth connectivity is completely switched off (chronic signal interference was the second biggest reason why I ended up ditching DJI products).
But it was the DJI Geozone Dictator mentality that was totally unacceptable to me. That was the final straw. I decided to buy an Autel product.
Since that expensive purchase, I have had one problem after another. Numerous missing features. Poor colour science with DNG files. The total lack of third party apps which might remedy the gaping holes in the Nano+'s capabilities because Autel refuse to release an SDK for the Lite and Nano series. A wonky gimbal which never stops auto-calibrating and always leans to the right on the yaw axis. Auto-stitching of panoramics: which doesn't complete. The total lack of the final panoramic JPG. Unbelievably poor exposure metering (as evidenced in the DNG files). No 8bit LOG for still shots. No 10bit LOG for still shots. No HDR that I can select for still shots. No LCP released to the Adobe or LensFun databases in order to correct the DNG lens distortion in post. No colour and exposure calibration profile released to the Adobe or LensFun databases that a user might use to correct the horrible colour-casts, yellow & magenta zebra striping on roof tiles and the tendency for the picture to be badly over-exposed in the centre of the shot and then progressively further and further under-exposed towards the outer limits of the frame. In essence: the very same corrections already applied to the DNG's by the in-drone processing that produces the JPG.
The only things that I have no reason to complain about are: The controller to drone signal: which (touch wood) has been rock-solid and completely reliable. The quality of the JPG stills (which is leaps and bounds better than the DJI equivalent). The in-flight characteristics, which while slightly different to the DJI yardstick: are easily just as smooth and reliable as any DJI drone once you get used to them.
Just when I was getting ready to suck-up the shortcomings listed above and settle down to use what is, in essence, the bare-bones of a genuinely impressive sub-250gram drone... the mechanical failures start.
Early this morning, I set out to take the final series of still shots of an archaeological feature that is in the process of being completely destroyed: erased from the ground it had been buried under for over 350 years. This was a genuinely important project that had been undertaken to provide the historic record with a portfolio of high resolution digital images of a feature that had been described by professional archaeologists as being of "...National Importance..." which a business conglomerate had decided wasn't worth the effort of preserving in-situ, so they had sent a demolition team in with bucket JCB's to destroy it.
I set up my Nano+. Fired her up. Connect to the controller and hit the take-off button. Three of the motors span up. Luckily: the fourth motor didn't while it was still on the ground. The motor had failed completely. Faint smell of fried electronics from beneath the rotor blades. Mission aborted.
In desperation, I drive the 5 miles back home to grab my now massively distrusted and thoroughly hated DJI Mavic 2 zoom out of mothballs. Check the batteries: yup! enough juice to get the shoot done. Drive the 5 miles back to the shoot. Set Quasimodo up: Hit the take-off button and...
"Warning! the aircraft is in a geozone. Do you want to apply for an unlock certificate..."
Unlock certificate??? I'm in Class D airspace - enhanced warning zone... it doesn't NEED a (Mod Removed) unlock certificate!
The flight screen I'm using (Huawei mediapad) doesn't have a sim. I'm not connected to any wifi network because I'm in the back-end of beyond. My phone can't be tethered to the Huawei mediapad. I can't use my phone as the flight screen because it can't cope with running the Autel SKY app and the phone won't set up a mobile hot-spot anyway. I'm screwed because DJI decided to increase its definition of "restricted airspace" to include areas that up until a few weeks ago weren't restricted by anything other than a warning screen. I'm even MORE screwed because my Autel Evo Nano+: less than 2 months old, flown less than 30 times, never flown further than 400 feet from the controller and never flown hard: has blown a motor.
And... that turreted Tudor Era fortified gatehouse? By tomorrow: what was left of it today will be a neat pile of rubble at the back of the demolition site. The very last chance to complete this project gone. Forever.
As a post-script, just to make the comparison between the Autel Evo Nano+ and Quasimodo reasonable and balanced: The DJI Mavic 2 Zoom after 3 years of hard use with shoots all over the British Isles -
Mechanical failures: None.
Battery failures: None.
Number of motors failed: None.
Camera or gimbal problems: None.
"ANGRY" doesn't even cover it.
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