The firmware version check failed for EVO II Pro 6K V3

[flyingcarpent9]

I did a Firmware update on my EVO II Pro 6K V3 Aircraft. When I check for the version, to make sure it is updated, I get an error message that the "firmware check failed". I contacted Autel Robotics and they were no help. I had to send my aircraft and SE control unit to them for service. Is anyone else having the same issue? If so, did you find a fix for this?

 

[bgradams]

I did a Firmware update on my EVO II Pro 6K V3 Aircraft. When I check for the version, to make sure it is updated, I get an error message that the "firmware check failed". I contacted Autel Robotics and they were no help. I had to send my aircraft and SE control unit to them for service. Is anyone else having the same issue? If so, did you find a fix for this?

Yes - I have the same problem and find it hard to believe that we are the only two. I just sent an email to AR requesting an update to my ticket #266059 that I opened on March 6th. I was told that the problem was going to be raised to Engineering and it was safe to fly. Hope you saw my reply to you on March 7th. Hoping it's a glitch in the firmware that will be fixed at the next update - not looking forward to sending in my equipment unless absolutely necessary. Good luck and please advise further...

 

[Nucho]

Hi, you are not. I just checked mine and I have the same issue.
I have enterprise 640T V3. w/SC.
What I do remember was that a month or so after I updated to this version I was prompted to update the same version again aircraft firmware only. I honestly can’t remember if I checked the second time it made me update, but it looks to be a firmware issue.

 

[flyingcarpent9]

I had to send my aircraft and SE to Autel Robotics (AR) for them to evaluate both in regard to the firmware issue.
The service department checked both and said they found no issues. They did not say anything about the "firmware failed check" error message I was getting. I wrote them back and asked for an explanation as to why I got this error message. No reply (yet)
In the service report, they said they did do a firmware update.
I will keep all informed of their reply (if any) and I will see if the firmware is recognized or if I am still getting the error message.

 

[Kes]

Another one here ,same version failure notice ,I have been communicating with Michelle at Autel cs .my issue also includes not being able to connect a livedeck 2 after three days of update and software checks I have now filled in a questionnaire prior to getting instructions on a return , the software issues included firmware check failure on the craft and a over the air update on the controller not completing, I was given instruction on updating the se controller by downloading the latest controller software and installing directly onto the controller via a usb stick which was successfull in updating the controller software the subsequent attempt at updating craft firmware stopped at 95% and said it was complete
Cheers kes

 

[dcordash]

I'm having the same issue.

 

[dcordash]

Wanted to add. Just got this unit from Amazon Warehouse. One peculiar unboxing item. The power cords were all Euro style. Called Amazon and they happily gave me a credit for $20 so I could get a couple Euro-to-USA converters for my plugs. I had to wait to charge my aircraft because of this. However, I could charge the SE controller through USB-c with power cord I had. I then updated the firmware for the SE Controller and Android OS. Downloaded the firmware to the SE for the aircraft. After download I started to upload the firmware update to the drone. Got an alert that it didn't have enough battery power to attempt the firmware upload (because I couldn't charge the batteries while waiting on the converters)
The converters arrived today. I charged the drone batteries. Went in to check the drone firmware through SE. Said it needed uploaded. I assumed it was going to upload to the drone..the firmware that it had downloaded to the SE the day before. I just clicked "Continue" and walked away for a bit. Came back a little later to check the update. Had a message "it was completed and I had to reboot both drone and controller". It seemed, and this could be important, the controller screen was frozen with that message on it. I couldn't navigate anywhere. Didn't think that a big deal because I was rebooting anyway. So, per the message I powered off both devices and restarted. I then connected to the drone. Checked to see if the firmware had updated successfully and that's when I saw the "firmware check failed".

That's how it stands for me right now. If anyone has updates or a fix PLEASE share.