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Not going to buy any more Autels

Waldo Pepper

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UPDATE: After further experimentation, I was able to bring my dead/damaged batteries back to life. What didn't work was holding the battery LED buttons down for 30secs and then leaving them on charge for 24hrs (two failed attempts). What DID work was holding the buttons down for 60secs and then leaving the batteries on charge for 3 days* (one attempt). I have just been out flying with both these batteries and they are as good as new. (I don't know if two days would have been enough because I forgot about them and didn't test at that time.)

It is worrying that Autel support didn't know that this extended routine might work - or more likely chose not to share this fix with me. Delighted as I am to get my batteries back, I am now even more disappointed with Autel than I was before - and that was barely possible.
Congratulations! That’s terrific news, now you’re back to four batteries again that’s a sign of relief.

This bringing back dead batteries method of yours apparently worked, hopefully others out there with Evo 1 dead batteries will read your post.

Congrats again!
 
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ted1970

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@ted1970 @jlanni I get your concerns and I know that being on the receiving end of this situation is frustrating to say the least, but your expectations and comparisons to DJI just aren't realistic.

DJI has a market cap of 10T to Autels 30B; that's over 300x larger than Autel. There is no third party vendor who is going to make parts or recycle batteries for older Autel models.....they would never recoup their original investment. Just like Autel is not going to keep supporting products that they can't make a profit off of, no business would last for long if they did this. Even cars typically only come with a 3yr warranty and they cost many times what a drone cost.

I have been running various businesses for over 10yrs now; I look at the business side of it and I knew going into this that I was buying into a niche drone system whose only real advantage over DJI was the lack of geofencing. This is also why I would never buy the smart controller, any batteries that I don't need, and any accessories that I don't need; instead of being mad at Autel you could just sell all of your current gear and buy the latest model which is what I am going to do when it comes out, or sure you could go to the DJI camp but I can tell you it has horrendous downsides of its own such as geofencing and very invasive data collection practices.

On the one hand you are going to reap the benefits of buying into a much larger ecosystem and on the other hand you are also going to encounter the downsides as well. For some of us like myself, those downsides outweighed the benefits in the end. Personally I lost a DJI Mavic Pro due to a glitch on their geofencing software that force landed it in the ocean.
I might be wrong about this, but I believe Autel is also now on the geofencing bandwagon. I can totally understand geofencing from a safety to manned aviation feature, but how they (DJI, Autel, whoever) incorporate it is horrible when they have planes crashing themselves in the ocean and landing behind fences. I don't see why they don't simply treat the geofence as an invisible wall so a pilot could at least stand off or turn around and return home. Sorry to hear about your drone.
 

ted1970

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At least you didn't buy yours 3 days before the announcement like I did... It didn't bother me that much at first since I was coming from a 3dr Solo... Now I'm bummed since there isn't any aftermarket support at all... Now I'm in a worse boat, At least with the solo there are individuals making all kinds of components to keep them going and improve them. If your Gimble goes out there are after market ones that can actually be adapted to it and will allow you to move to the latest version of version of the GoPro. If you have a Gimble or camera issue with an Evo one you're screwed unless you're able to find somebody with a crashed 1 that didn't break theirs.It's just kind of a bummer I was happy to be somewhere where I thought I would at least be able to get manufacturer support for a little while I was not expecting it forever but at least longer than the period of time that I have it. I guess I will be looking elsewhere in the future.
Yeah. Sorry man. It's a shame. It's a good drone! Pick up a used battery or two and just keep flying i guess until you can't get any more viable batteries. I wish there was a drone (consumer) that took lipo batteries like I use in my RC planes. Cheap, plentiful, and non-proprietary. Anyone ever try modding one to accept generic Lipos?
 

ted1970

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So I looked and now the Autel Robotics website doesn't even list the Evo 1 under the support area for info -- or anywhere else except for a few old accessories. It's just like Marty McFly when his dad, George, almost didn't kiss his mom at the 1955 Under the Sea dance! Erased... from existence....
Couldn't they have at least left the old stuff there? It's not like they had to create anything more, just leave the old documentation available. In some press release they note supporting the Evo 1 through 2022, but, funny 🤔, under the Technical Support page, there is no Evo 1 to click on to get to a Technical Support message screen.
Erased... from existence...💀
 

YuKay

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These are not the actions of a credible, responsible company. They seem to be playing the short game for short term cash - which suggests that they may not be around much longer.

My guess would be that they are either running out of cash or minimising their liabilities to make them appear a more viable buy-out.
 

jcommstudios

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These are not the actions of a credible, responsible company. They seem to be playing the short game for short term cash - which suggests that they may not be around much longer.

My guess would be that they are either running out of cash or minimising their liabilities to make them appear a more viable buy-out.
@YuKay I think you are correct. My 1st larger drone was the Yuneec H480 which I eventually had a Peau 3.97 lens installed in CGO3+ to get a better image. I bought the EVO1 and was amazed at the 1/2" sensors video quality. I have watched the EVO2 V1 V2 debacle as I was looking for a 1" sensor as I shoot cameras with them or M4/3 on my ground rigs. After considering the 2 PRO I decided that with the smart controller and the drone 3 battery package I would end up spending $3,000.00 with no guarantee that Autel would support this for any length of time . I just purchased a "new" tried and true Typhoon H Plus with a 1" sensor, built in 7" monitor in the hefty controller, 3 batteries, case, DY5 charger etc. for under $2,000.00. 3rd party batteries are available and all of the early problems with it have been corrected and there is service and support 40 miles from my location. Needless to say it out flies the EVO as a hex, has 5 motor failsafe and the picture quality at 4K60 is absolutely beautiful.
I still dig flying the EVO 1 and have 5 batteries that still function. When they fail it's over. I really don't want to spend time chasing used batteries for a 3 year old drone and am gun shy, as far as Autel goes, do to their lack of support for older models which at some point the EVO 2 will be.
 
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YuKay

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@YuKay I think you are correct. My 1st larger drone was the Yuneec H480 which I eventually had a Peau 3.97 lens installed in CGO3+ to get a better image. I bought the EVO1 and was amazed at the 1/2" sensors video quality. I have watched the EVO2 V1 V2 debacle as I was looking for a 1" sensor as I shoot cameras with them or M4/3 on my ground rigs. After considering the 2 PRO I decided that with the smart controller and the drone 3 battery package I would end up spending $3,000.00 with no guarantee that Autel would support this for any length of time . I just purchased a "new" tried and true Typhoon H Plus with a 1" sensor, built in 7" monitor in the hefty controller, 3 batteries, case, DY5 charger etc. for under $2,000.00. 3rd party batteries are available and all of the early problems with it have been corrected and there is service and support 40 miles from my location. Needless to say it out flies the EVO as a hex, has 5 motor failsafe and the picture quality at 4K60 is absolutely beautiful.
I still dig flying the EVO 1 and have 5 batteries that still function. When they fail it's over. I really don't want to spend time chasing used batteries for a 3 year old drone and am gun shy, as far as Autel goes, do to their lack of support for older models which at some point the EVO 2 will be.
Yes, Jim, if the H Plus can now pan smoothly [it couldn't two years ago which is the main reason I decided on an EVO 4K instead] then I too will be buying Typhoon when my EVO can no longer be kept aloft. It's a tragedy though because Autel worked some unique magic to get sensational 4K imagery out of that ½" sensor and I loved them for it. But once bitten, twice shy so I will sink no more of my capital into a company which doesn't support its products or its userbase responsibly.
 
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