Hi. Let me tell you the after-sale services are a disaster. I have tried many times. I have sent a lot of emails but there is no answer. I should have bought the Dji drone instead. Additionally, no one maintenance supplier wants to help me. I don't recommend acquiring any autel drone if there are no good after-sale services
Autel Support is not the best - but I've always gotten a response from them via email in 24-48 hours. Are you sure you are sending to Autel Robotics? Too many send an email to the wrong company as they don't pay attention to the website they are on.
Hi. I am not wrong. I have sent emails to all email addresses recorded on the autel company's web page. Additionally, I asked to send my drone for maintenance and/or repairs but there has been no solution or agreement. Japan replied to my email but unfortunately they bring support for their area only. By the other hand, it doesn't matter where you bought your drone, the company must bring support .it is a commercial rule even offers spare parts. Also I kept in touch by phone but nothing happened. I have contact authorized maintenance supplier in Spain, turkey, Italy but nothing happens. I had to get support by a Chinese friend in the sense he called to China's autel company but nothing happened .
Bro don't be rude .you wouldn't like be in my position. Additionally I asked for help and not for being judged.
Bro - when you act like a 2 yr old - you won't get help - so there is that.
What the he.... Bro.. I am not acting like a child. I am telling the true. I can see you don't like someone realizes that this company doesn't bring good support .I could send to you what others supplier say. But you know, it doesn't worth discuss with this matter. You can not give any idea for solutions. Best regards
I've had good support from Autel. The only thing I noticed is they seem to just want to replace the whole thing. I sent mine in for obstacle sensor always showing 8.5'.. Solution was to replace with a refurb under warranty or replace new under Autelcare.. I figured they could have replaced the forward obs sensor assembly. But the turn around was always 24-48 hrs on every email. This was the US support email however its actually China that answers and directs the US repair location what to do.. I've even had other questions regarding Autelcare and proper binding and those were answered aswell. If you aren't getting a response, double check you spelled the email address correct.. I have done miss spellings in the past for other stuff and same thing - no reply and nothing in spam. Its easy to fat fum keys on a screen and auto correct won't fix email addresses..
