Here is a recent email that I submitted to Autel in an attempt to receive clarification of the Waypoint problems with EVO 1. Prior to this email I had made other attempts , including phone calls. to request a fix and it seems like myself as well as other have been just ignored. According to the reply, Autel is composing a list or sorts to see if it really requires their attention rather than addressing the problem. I am now seriously considering returning to DJI as they have much better customer service when it comes to updating firmware.
On Tue, 22 Sep at 5:41 PM , Orville Harris wrote:
I have received several conflicting reports regarding Firmware Updated pertaining to the EVO 1. There are several issues with the drone that requires fixing; one being the WAYPOINT MISSIONS which were changed after the new Explorer release. Waypoints can only be managed while the drone is in the air and this was not the way it was first when this great drone became available. Please advise when we can expect such hardware update that will once again return this feature back the way it used to be. The waypoint feature is so much better on the
EVO 2 and there is no reason why it had to be reduced on the earlier model. I will not be upgrading and spending my hard earned money on the
EVO 2 when I should be enjoying my EVO1.
Hello Orville
Thank you for contacting Autel Customer Support.
To ensure we are on the same page, you are saying you have to launch the drone prior to setting up waypoints in the intelligent flight mode correct? This is something that has been brought to our attention and I have sent the information off to the engineering department. Im happy to add your name to that list to hopefully have this resolved quickly. Thank you for bringing this to out attention.
Best,
Brady R. | Commercial Support Agent