I regret the loss of the drone, But every day the quality of the product Autel worse, the paint on the drone is getting worse and worse, the plastic has also become thinner, the functions are not added, what they claim about the characteristics is not true, for the sake of protected interference, not a damn thing works, Therefore, if you buy a Drone from Max4t you are taking big risks.
Sad to have experienced this 1st hand with The Autel Max 4T.
My craft malfunctioned and fkew away never to be seen as of this response. I hope to save others from my loss and experience to this point 12-16-23.
I had...and to a slight degree still am optimistic of a fair investigation as to why and how my Copter malfunctioned!!! I've been piloting Quad Copter since 2015.
I always go thru a pre flight check routine.
Yesterday, finally after a month and 4 days of corresponding with autel support with 5 different people.
They said nothing was wrong with my craft!!! I may share the message....after I review my own thoughts on what to write in my response to their unfair offer.. my goal to inspire them to honor a win win outcome!
Right now is a loss loss...I am not willing to give up on a fair resolution of correcting the issue that caused my craft to malfunction and not Respond to any of my inputs....RTH especially.
I got a message on my RC gnss spoofing, that was advertised to be protected from...spoofing...1st time ever getting a message in flight...this was the 3rd and final malfunctioned of my craft.
The 1st was it lost connection in August 2023. Fortunately I was able to fly it visually back and it would not land....just hovered at 40 feet above ground and 39 feet away from where I was piloting from. Then suddenly dropped luckily straight into a young soft branched juniper tree very Minor Damage! I was very fortunate.
I immediately called Autel and was given a case number and emailed instructions to return. That cost me $120.00 to send. They repaired ( I thought supposedly) only the strobe light, I later found out after the 2nd malfunctioned flight on November 2. My craft was very unstable and with erratic flight issues. I was able to fortunately grab it and save it from Crashing.!!!
I again called in and after repeated attempts was finally able to speak with someone who asked about firmware updates. I informed them they were the most current. This is when I asked about what repair was done in August...I was thoroughly dissapointed to find out that all they repaired was a strobe light. My confidence dropped considerably with that news big time! I was told to do Imu calibration, which I did.
I pre ordered a live deck and 2 extra batteries. From day one I not happy that my camera was only 12 Mp. Not as advertised!
Obstacle avoidance didn't work!
I called in was told updates would make them available,just be patient! To me that's fake advertising...
Especially find out later that live deck would not work with max 4t.
I am a patient and cooperative person as long as truth is being told.
For all of us who are passionate about piloting, lets hope Autel appreciate us as customers and addresses these issues!
we may need to collaborate to get our legitimate issues resolved.
as of now im out a 128 gb card
A Max 4T and precious time.
P.s. I may share the email of the resolution they offered after saying they found nothing wrong with my craft after reviewing all my sent in data. Thr Screen recording on Rc and the
Flight cache video all flight data and logs.
I would at this point advise any prospective investor to do their due diligence and be prepared for a challenging experience.
Best of Luck Pilots.
EZONE23
