- Joined
- Feb 27, 2017
- Messages
- 392
- Reaction score
- 161
So, I had 3 questions about the Starlink app, one question about beta testing the new firmware, and one suggestion about notifying the public *before* doing a "planned maintenance outage". I sent those to CS this morning and got this...um..."interesting" response:
"Hello Bill,
I don't have the answers for questions 1-3, and the side of the app was developed at another location I don't think I could find out if I tried. Also, I have no idea what they are planning for the firmware in terms of beta testing."
???
I'm not trying to throw the CS rep under the bus here, which is why I'm withholding their name. But this doesn't sit right with me, so I replied "Um…that’s not a very helpful response. Can you maybe forward this to someone who could give me a little more information?" And then got this reply:
"Hello Bill,
I can certainly forward it on, there is no one else here on the weekend is problem one, and like I said previously we don't have access to the devs that did that portion of the coding. If I had the answers or could get them for you I would."
Sounds like somebody is at their wit's end...either sick of working on Saturdays, sick of the job, or sick of the company. I received both helpful and semi-helpful support from this same person in the past (2 months ago) on a Saturday, so I dunno...I'm hoping this person is not a good gauge of what's going on in the company. :-(
"Hello Bill,
I don't have the answers for questions 1-3, and the side of the app was developed at another location I don't think I could find out if I tried. Also, I have no idea what they are planning for the firmware in terms of beta testing."
???
I'm not trying to throw the CS rep under the bus here, which is why I'm withholding their name. But this doesn't sit right with me, so I replied "Um…that’s not a very helpful response. Can you maybe forward this to someone who could give me a little more information?" And then got this reply:
"Hello Bill,
I can certainly forward it on, there is no one else here on the weekend is problem one, and like I said previously we don't have access to the devs that did that portion of the coding. If I had the answers or could get them for you I would."
Sounds like somebody is at their wit's end...either sick of working on Saturdays, sick of the job, or sick of the company. I received both helpful and semi-helpful support from this same person in the past (2 months ago) on a Saturday, so I dunno...I'm hoping this person is not a good gauge of what's going on in the company. :-(