With a bunch of negative posts regarding Autel service, I thought I would provide a contrary experience. Elijah Derryberry, Autel, has been wonderful to deal with. Initially, I had the issue of the smart controller software being loaded on to my regular controller and that went back to Autel and back to me within two weeks. Later I noticed that my right and down sensors were reported to be in an abnormal condition. Elijah sent me the calibration routine which failed to rectify the issue so he had me send the Evo II Pro V2 to him for repair. It turned out that the PCB board was failing and he replaced the board and sent it back to me within two weeks. I tested the drone this afternoon and it performed flawlessly. The button that permits pairing fell out during their reassembly (I had to use a paper clip) and he offered to send me a mailing label for me to ship it to them to have the button inserted. I just wanted to tell a good outcome regarding Autel service.