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Gimbal tilt pitch pause/hitch

brian bwin

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Hi Everyone, I just wanted to share an issue that I am having with my X-Star WiFi to see if anyone else has experienced it and also provide the solution when the issue is finally resolved. I have a slight hitch or pause at about 44 degrees tilt of the camera. It is possible some dirt/dust entered but Autel doesn't seem to think that is the case.

Problem:
  • Camera tilt/gimbal initially stuck at 40-44 degrees, would not move up or down from that point, then freed itself
  • Camera tilt/gimbal now tilts through full range but has brief pause/hitch at about 40-44.
  • There is no noticeable physical hitch, stickiness, or friction at this point when rotating the camera (powered off) manually up and down
Example video from X-Star camera:
Example video external view:

Troubleshooting steps taken per Autel Customer Support:
  • Change pitch sensitivity - no effect, less noticeable at higher tilt speeds but still present
  • Check that ribbon cable is not catching - ribbon cable is not catching or damaged in any way
  • Remove and reattach the camera/gimbal assembly - no effect
  • Install firmware update (not yet released) - PENDING
Solution (pending):
Per Autel Customer Support: "..it is a known issue, and it is a top priority for the next firmware update, and it doesn't require you to send it in. However, I don't have an exact date for when that firmware update is"

I'll update this post when that firmware is released and if it solves my problem (or doesn't)! Fingers crossed...
 

TomKnAL

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This was fixed in the 1.2.8 firmware release, but they are no longer shipping with the release.
 

brian bwin

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This was fixed in the 1.2.8 firmware release, but they are no longer shipping with the release.
Bummer... I guess they pulled that release back due to other issues? I'm fairly certain I did not have this issue when I first got the X-Star so not sure what happened to cause it to come up. Then again I was definitely focused more on flying and not worrying about super smooth tilts at first, so possible it shipped like that.
 

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