Found that the firmware update can be presented more than once, even though it completes successfully.
Attaching a screenshot of what the versions should read in the General>About section of the Explorer app.
That way you can skip the support session I had with Advexure.
Advexure has notified Autel support of the repeat prompt issue for the latest firmware.
Also the Explorer app version does not match anything on the Autel site... and you cannot.
Screenshot is from tech support at Advexure
Note that you will not see the firmware PACKAGE version anywhere in the versions for individual components after the firmware installs... and the firmware install screen is not the same as shown on the Autel site... it only shows a single "succeeded" green check mark, and not green check marks for all components like the normal android version does.
Autel really needs some technical documentation help.
Would save on a lot of support costs.
Just tell and show exactly what the customer is supposed to see and then they can confirm themselves...