I wouldn't say it's a bad product. For the money you can't touch the features. It's just rough around the edges, especially in this area. I didn't even know of Autel until I ran across the sale. Once I did some research I decided to give it a shot. I was going to buy a Mavic Mini, but I didn't want to pay full price on that drone since DJI basically cripples it so it doesn't rob sales from the Mavic.
I'm honestly hoping Autel can take on DJI. Competition is always good, I was also hoping they'd stand behind their products a little more as I read good things about their customer service. But how can they inspect my battery to drone connection without using the battery that came with my drone? And in the case they do use my battery, what's considered passible criteria? 2lbs, 5lbs, 10lbs, 25lbs?
I could have been dishonest and told them it came like this. But I was transparent and truthful hoping they'd stand behind their product, make it right, and use that information to improve future manufacturing and products.
Maybe I should cut my losses, return this thing and all the accessories I bought and look at Skydio. They actually seem to be innovating, not just following the leader. Time will tell if the Skydio 2 lives up to the hype they've created. I know Autel is releasing a new drone soon, but other than 120fps at 4k, who really needs 6k or 8k capabilities? Broadcast companies and content streaming services have already said they don't plan on going past 4k anytime soon due to the data throughput required. Most people are watching content on their phones and tablets now and you can't tell the difference between 1080p and 4k in most cases on those devices.