Do they want you to send in the hole drone or just the controller ?
They sent me a RMA yesterday so iam sending it to them today. They want the controller and the drone because I told them I was getting a weak video signal error message with the drone 50 ft away from me . This was the first flight since I upgraded the firmware.
Part of the problem is the antennas both rotate and can be flipped down to better clear the tablet and stay parallel, but they each only rotate in one direction and can only be flipped down when in one direction, but it is never apparent which direction is correct, resulting inadvertently in trying to force it in the wrong direction. I'm sure that is responsible for the cracks, as well as additional stress on the visible cables inside. Very poor design, and the handles are also no where near as robust as the Mavic RC handles. Also Autel will only replace your controller within two weeks of purchase, so an advance purchased replacement is not an option, if you have owned it longer than that. It must be sent in for repair, and they allow a full 14 days for all repairs from the date repair acknowledges receipt. Three week turnaround time, including shipping time. Also, call UPS local dispatch and request to "meet the driver on his route" on the day of delivery because Autel requires a live adult signature at delivery, and will not allow you to redirect the shipment to any UPS Store, so you will be otherwise be chained to the front door from 3:45pm in the afternoon up until 7:45pm at night on a Friday of a holiday weekend! Thanks, Autel!There has got to be something that could be done to reinforce that area like adding a small piece of plastic and a little glue.
Not sure how they choose which carrier to use for sending back your EVO, but their UPS shipments are a PIA to receive, with all the ridiculous and unnecessary restrictions Autel places upon the recipient! I even have a UPS account, and could not make any changes to the restricted delivery!Autel returned my rc to me thru FedEx, I was able to have FedEx hold it at the Walgreens near my house for pickup.
They sent mine through USPS and got the address wrong. I wonder if it will arrive...Not sure how they choose which carrier to use for sending back your EVO, but their UPS shipments are a PIA to receive, with all the ridiculous and unnecessary restrictions Autel places upon the recipient! I even have a UPS account, and could not make any changes to the restricted delivery!
Fingers crossed! If they choose the shipper, Autel would be responsible for replacing it, if it gets lost in the mail! Could be a while!They sent mine through USPS and got the address wrong. I wonder if it will arrive...
It will be a while even if it doesn't. 2 weeks shipping.... if the Evo is still broken, I'm selling it and moving on.Fingers crossed! If they choose the shipper, Autel would be responsible for replacing it, if it gets lost in the mail! Could be a while!
I'm ready to do the same. This has been one nightmare after another! Now that the Mavic 2 has NLD capability, the EVO offers nothing worthy of distinction, except 4K 60fps, but only at 20mph, and only within 1.5 miles, and no 30° gimbal elevation above horizontal needed for spherical panoramas, and no iPad use, and all beginner safety settings are restored after every reboot! The customer service hours have now been cut back by 20%, and the simplest of repairs takes 3 weeks because they must be sending them all back to China for repair! Not kidding! The single Chinese engineer gives contradictory answers and is simply unavailable to respond to explain the contradictions! These guys make DJI look good!It will be a while even if it doesn't. 2 weeks shipping.... if the Evo is still broken, I'm selling it and moving on.
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