Autel Explorer App Gone?

Ansia · Jan 17, 2020

ryandluke33 said:
I am brand new to Autel and do not see the explorer app in the Google play store.

When I go to the Autel support tab of their website and click the app link it redirects me to Google play to a screen that says app not available.

I also downloaded the apk file to my android phone, but it won't open or run it to install the app.

Out of ideas here. Suggestions?

Yours is the first android phone who won't install an apk. What model is this?

Tufargon · Jan 17, 2020

You have to go to settings and allow from unknown locations and then it should install. Otherwise the apk is corrupt.

Jagerbomb52 · Jan 17, 2020

Do you have Install unknown apps enabled?

Ansia · Jan 17, 2020

Tufargon said:
You have to go to settings and allow from unknown locations and then it should install. Otherwise the apk is corrupt.

Doesn't it usually tells you to turn on install apps from unknown locations when you try to install an apk?

Tufargon · Jan 17, 2020

Never has for me that I know of. That's usually one of the first things I set on my phone when I get one because I rarely get anything direct from the play store.

ryandluke33 · Jan 17, 2020

Thanks all of you for the help. It's a Samsung Galaxy Note 10+. I needed to allow the special permission still for unknown sources.

I swear other phones have prompted me to do so when I've tried running apk files. Could be imagining things, but I do need to learn to use this phone! Lol!

mr.fusion · Jan 17, 2020

ryandluke33 said:
I am brand new to Autel and do not see the explorer app in the Google play store.

When I go to the Autel support tab of their website and click the app link it redirects me to Google play to a screen that says app not available.

I also downloaded the apk file to my android phone, but it won't open or run it to install the app.

Out of ideas here. Suggestions?

I just got my Evo today and had the same issue. The Autel Explorer app is not on Google Play.. no idea what's up with that. I downloaded the app from Autel's site a couple of times while trying to figure what the deal is. So I finally went to the download folder on my phone and got the .apk file to install the app. Somehow, one file was 63mb and one was only 14mb...failed download I guess. The 63mb file did actually install the app. This is on a Pixel1 phone. App seems to work fine. I'm going to try my Pixel3 tonight also.

Jagerbomb52 · Jan 19, 2020

Missing Apps from Google Play is becoming a normal thing to see lately. It really has nothing to do with the Developers but it would seem Google Play some how screws up. Late in 2019 the App for the Parrot Anafi just dropped for weeks and so did the Apps for the Yuneec Breeze Cam app & Mantis Q. I am sure it is frustrating to not be able to get them from the store but they are made available soon after on the manufacturers web page. I have even bought products with very little or no manual that you now have to visit their site to down load.
I expect when the EVO 2 is in full production things might get straightened out.

Wayne Maine · Jan 20, 2020

Its up on the Play Store

Wayne Maine · Jan 20, 2020

Its Back Up. New Evo 1 or 2

Wayne Maine · Jan 20, 2020

Play Store has the new Exployer App

lukappaseidue · Jan 20, 2020

Old app must be removed

Autel Explorer - Apps on Google Play

Control your Autel Robotics EVO I and EVO II series

play.google.com

dafish · Jan 20, 2020

Wayne Maine said:
Its Back Up. New Evo 1 or 2

It wouldn't let me install it until I uninstalled the previous version. And once installed it wanted me to install the same firmware I had installed not long ago......strange.

Jagerbomb52 · Jan 20, 2020

With even removing the old App it still says I cannot install the new one.

claudius62 · Jan 20, 2020

Who tells you that you can't install it? Android and what is the message?
I just installed it, no problem.

F22arecool · Jan 20, 2020

Can anyone confirm if they removed the tripod tracking on EVO 1?

dafish · Jan 20, 2020

The app talks to you now. Don't recall it doing it before or maybe I had it turned off.

tealsmoke57 · Jan 20, 2020

Same thing as dafish on my galaxy tab a

And once installed it wanted me to install the same firmware I had installed not long ago......strange.

Ansia · Jan 20, 2020

The old Explorer app is gone. This is the new beta Explorer app which supports both Evos. This is why it makes you delete the old app. I'm going to check if I get the firmware thing when I get home.

Update: I did not receive a firmware update notification. I updated when the firmware was in beta.