autel EVO II Pro v3 photo problem

[in84]

I have a problem with the photos that the drone takes during the flight. After downloading them onto the PC, their format (JPG) is not recognized by any photography software or by Agisoft Metashape. I have the Autel EVO II Pro v3

 

[Steve A]

I have a problem with the photos that the drone takes during the flight. After downloading them onto the PC, their format (JPG) is not recognized by any photography software or by Agisoft Metashape. I have the Autel EVO II Pro v3

What are the file size of your JPG and DNG files?

How are you downloading them from your drone?

 

[in84]

What are the file size of your JPG and DNG files?

How are you downloading them from your drone?

The size of each photo is about 16MB and I download them via the usb-c cable directly from the drone to the pc.

 

[Steve A]

The size of each photo is about 16MB and I download them via the usb-c cable directly from the drone to the pc.

OK so your computer does see the files, but just wont open them.

You may have to contact Agisoft Metashape on why their software wont recognize them. I did see in a quick search they don't really recommend JPG files due to loss of details with the JPG compression

 

[in84]

OK so your computer does see the files, but just wont open them.

You may have to contact Agisoft Metashape on why their software wont recognize them. I did see in a quick search they don't really recommend JPG files due to loss of details with the JPG compression

the problem is that even with normal image software I can't open files. I also tried with files in RAW format but unfortunately it's the same thing

 

[Steve A]

the problem is that even with normal image software I can't open files. I also tried with files in RAW format but unfortunately it's the same thing

are you getting any sort of message when trying to open them?

 

[in84]

are you getting any sort of message when trying to open them?

Yes

 

[Steve A]

Yes

try renaming the first file to JPG. some systems don't recognize JPEG.

are you using windows?

 

[in84]

try renaming the first file to JPG. some systems don't recognize JPEG.

are you using windows?

Yes I use Windows 11. I also tried to convert the file to JPG but the conversion software does not recognise the source file. I don't know what to do anymore.

 

[Steve A]

Yes I use Windows 11. I also tried to convert the file to JPG but the conversion software does not recognise the source file. I don't know what to do anymore.

you dont need to convert to JPG, just change the JPEG to JPG.

Just right click on the file name and select re-name and make the change

 

[in84]

you dont need to convert to JPG, just change the JPEG to JPG.

Just right click on the file name and select re-name and make the change

Ok thanks, let's hope it works.

 

[in84]

you dont need to convert to JPG, just change the JPEG to JPG.

Just right click on the file name and select re-name and make the change

Could any of you send me a picture of the camera settings you have on your controller? I ask you this because when I take a photo and go to the photo gallery, I don't see the preview of the photo and so already from there I understand that something is wrong.

 

[jcommstudios]

Could any of you send me a picture of the camera settings you have on your controller? I ask you this because when I take a photo and go to the photo gallery, I don't see the preview of the photo and so already from there I understand that something is wrong.

Something is odd here. Have you removed the micro SD card from the drone and put them into a card slot and dragged them to a folder? I've offloaded many cards in windows11 and there is no problem. You may be corrupting the files using the USB B cable from the drone.

 

[in84]

Something is odd here. Have you removed the micro SD card from the drone and put them into a card slot and dragged them to a folder? I've offloaded many cards in windows11 and there is no problem. You may be corrupting the files using the USB B cable from the drone.

No. I downloaded the photos by connecting the drone to the pc with the cable.

 

[gflys]

No. I downloaded the photos by connecting the drone to the pc with the cable.

Try removing the card and copying it directly to the computer. I have only done the drone to computer transfer when I have used the internal memory. If that doesn't work it sounds like you have a windows issue. Try to change the camera settings to raw and jpg, seed you can see the raw file on your PC. Let us know....

 

[Bigmaxsg]

Are you taking the photos in like a high efficiency codec or something? I know with photos from like an Iphone the phone encodes them as HEVC files. They are JPG's but are encoded differently more compressed. You might need to download the HEVC codec to your pc to be able to view them properly. I'm not sure if the drone takes photos in HEVC or what I am just thinking that might be the problem.