Thermal camera not working

fisher12 · May 6, 2022

I have the Evo II Dual that I've used successfully in the past for wildlife surveys with the thermal camera.
Right now, I'm just getting a black screen when I try and switch to the thermal camera.
I've tried reinstalling firmware using the SD card method, but no change.
Any tips?

jmason702 · May 9, 2022

no Idea

KANSAS KILLSHOT · Jul 9, 2022

Did you ever figure out your issue? @f

fisher12 said:
I have the Evo II Dual that I've used successfully in the past for wildlife surveys with the thermal camera.
Right now, I'm just getting a black screen when I try and switch to the thermal camera.
I've tried reinstalling firmware using the SD card method, but no change.
Any tips?

Did you ever get your camera issue figured out?

fisher12 · Jul 10, 2022

KANSAS KILLSHOT said:
Did you ever figure out your issue? @f

Did you ever get your camera issue figured out?

Unfortunately not! Lots of messages with tech support, mostly involving updating firmware. No resolution yet.

KANSAS KILLSHOT · Jul 10, 2022

Before it quit working has anything on the drone or rc changed? Does the day 8k lens still work? Does the gimbal pitch up and down? When you select thermal on your screen do you hear the sound of the nuc shutter clicking?

waltermitty · Jul 12, 2022

(watching this thread in case I encounter similar anomalies with my Dual)

fisher12 · Jul 12, 2022

KANSAS KILLSHOT said:
Before it quit working has anything on the drone or rc changed? Does the day 8k lens still work? Does the gimbal pitch up and down? When you select thermal on your screen do you hear the sound of the nuc shutter clicking?

Nothing changed! But it hadn't been used for a couple months.
8K lens doesn't work either.
Gimbal does pitch up and down.
No sound when switching!
And if we press the record button, there's no response (and no data saved)

In the process of sending it in to a service center now...