Serial no error when registering

[hoffy]

Hello from a new member and newbie to the world of drones.
I received my new Evo Lite plus last week and have flown it just once so far as the weather hasn't been the best.

My question relates to a silly mistake I made when registering the drone with Autel.
I used the wrong number from the back of the packing box as the Serial no of the drone. The Autel webpage accepted it as a valid number, but it is different from the correct number which is displayed in the Autel sky app, which agrees with the number I should have used from the packing box.

The drone still operates as it should but I cannot the "Device Management" section in the Sky App.

Does anyone know how I can change the serial no with Autel to the correct one?

Thanks in advance
Graeme

 

[bedellrt]

Hello from a new member and newbie to the world of drones.
I received my new Evo Lite plus last week and have flown it just once so far as the weather hasn't been the best.

My question relates to a silly mistake I made when registering the drone with Autel.
I used the wrong number from the back of the packing box as the Serial no of the drone. The Autel webpage accepted it as a valid number, but it is different from the correct number which is displayed in the Autel sky app, which agrees with the number I should have used from the packing box.

The drone still operates as it should but I cannot the "Device Management" section in the Sky App.

Does anyone know how I can change the serial no with Autel to the correct one?

Thanks in advance
Graeme

I tried to use the aircraft serial number and the app told me it was not valid. I used the serial number from the box and it worked. I think you will be just fine with the box serial number, because it encompasses the bundle you purchased.